BRS Modular Reception & Breakout Soft Seating

Seating built from separate units that join together, so one product makes a straight run, a corner sofa, a circular booth or an island in the middle of a floor. You buy the units and the configuration follows. There are 7 ranges here, from £202.

Draw the shape you want first, then count the units it takes, then count the joins, because linking brackets are ordered separately on most ranges. If that sounds like work, send us the floor plan and we will do it and quote the lot as one job.

That is the whole point of buying modular rather than a sofa. The units unlink and go back together in another shape. What stops a layout drifting between rearrangements is the linking bracket, which is why they are worth buying at the same time.

Every unit here is made to order in the fabric and configuration you choose, so allow 10 to 15 working days. It also means it cannot be cancelled or returned once the order is acknowledged, so it is worth getting the layout right before you check out.

Around 34 upholstery colourways across the category, and units within one scheme can be ordered in different colours if you want the shape picked out rather than uniform.

Yes, on everything here. The crew deliver it, build it, put it where you want it and take the packaging away. It starts at £25.95 an item and the exact price is on each product page. Installs usually happen within about 10 working days, and the team agree the day with you rather than simply turning up.

A good deal of it arrives ready to use rather than flat-packed, which is common on steel products. Where something does need building, the instructions and fittings are in the box, and pre-assembled delivery or installation can be picked at checkout instead.

Each product carries the manufacturer's warranty and the period is stated on that product's page, often broken down by part: the structure for one length of time, the mechanism and the fabric for another. If something fails inside the warranty, report it from your order page and we deal with the manufacturer for you.

Every one of the 7 products in this category has a 3D model on the page rather than only photographs. The viewer spins the actual model, and changing a colour or a size on the page changes the model with it, which is worth doing before committing a whole room to a finish.

On stocked items, yes: tell us within 14 days of receiving them and raise it from your order page, with the goods unused and back in their packaging. Most of this range is made to order, though, and made-to-order goods cannot be cancelled once acknowledged or returned because you have changed your mind. Each product page says which it is before you buy.

Yes. For twenty items or more, or anything with a complication like a mezzanine or a lift that argues back, we plan the job and give you one quote covering the goods, delivery and installation. Ring 0208 138 0512 or email [email protected] with a rough list or a floor plan.

Start with how long it is sat in. A chair rated for eight hours is built differently from one rated for two, and the rating is on every product page. Then the person: weight rating, back height and whether the arms need to adjust. Then the room. There are 218 chairs here from £3, so the filters are usually quicker than the scrolling.

That the chair is built to be sat in by different people all day, every day, rather than by one person in the evening. It shows up in the foam, the mechanism and the fabric rub test rather than in the photograph, and it is the reason an office chair costs more than a similar-looking one from a domestic shop.

The number of hours a day the maker builds the chair to take. Eight hours is a full-time desk chair. Two to six hours covers visitor, meeting and breakout seating. Twenty-four hours means shift work: control rooms, dispatch desks, anywhere the chair never gets to cool down. Ratings across this category run from two hours to twenty-four.

Every chair has one and it is on the page. Across this category they run from 100kg up to 1200kg. If somebody is near the limit of an ordinary chair, the heavy duty range is built for it rather than being simply a bigger seat.

Yes. Checkout asks you to confirm that you are buying for your business, trade or profession rather than as a consumer, and it asks for a company name. That is why prices are shown without VAT and why the terms read the way they do. Sole traders and home-based businesses count, and so does an employer buying a desk for somebody working from home.

No. Every price on the site is shown excluding VAT, because most of our customers reclaim it. VAT is added at checkout and the total you actually pay is on screen before you confirm anything. A VAT invoice follows once the order is complete. Our VAT number is GB 525 3667 81.

Payment is due in full when you order, and the methods available to you are shown at checkout. If you pay by bank transfer, your order is not accepted and the lead time does not start until cleared funds reach our account, so it is worth sending it the same day.

No. We take payment before the order goes to the supplier, so there is no credit account to open and no application to fill in. It keeps our prices where they are, and it means nothing is waiting on a credit check while you are waiting for furniture.

Yes. There is a Purchase Order Number box at checkout, and what you type there carries through to the paperwork so your accounts team can match it up.

No, you can check out as a guest. You will still be able to see the order afterwards: go to Track Order, give the order number and the delivery postcode, and you get the same order page an account holder sees, with the same buttons for returns, cancellations and damage reports. Making an account simply saves typing the address again next time.

Standard delivery is free on everything, whatever the size of the order. The paid options are upgrades on top of that: express, pre-assembled and installation, each priced per item and shown on the product page before you add anything to the basket. Where an option is not shown on a product, it is not available for that product.

We deliver across mainland UK. A number of postcodes sit outside the standard service: Northern Ireland, the Scottish Highlands and Islands, the Isle of Man, the Channel Islands, the Isle of Wight and the Isles of Scilly. We can usually still get furniture to those places, but it has to be quoted rather than booked from the site, so ring 0208 138 0512 or email [email protected] before you order.

Standard delivery is to the door, flat-packed. If you want it carried in and built, choose pre-assembled delivery or installation on the product page. Whichever you pick, the crew ring roughly 30 to 60 minutes before they arrive, so you are not waiting by the window all morning.

Yes, but not on the day. Our courier partner Furdeco plan their routes in advance, so the three hour slot cannot be moved once the van is out. To rebook for another day, ring Furdeco on 0121 285 5255 with your tracking number and pick a time that suits you. Larger deliveries and installations get a call from our logistics team first anyway, so the day is agreed with you rather than sprung on you.

Yes, and it is worth doing. There is a box on the delivery step at checkout, 500 characters, for anything the crew needs to know: where a lorry can park, which floor you are on and whether there is a lift, loading bay hours, a gate code, a one-way system the satnav has never heard of, and who to ask for. It travels with the order rather than sitting in a note at our end. It cannot be edited once the order is placed, so if something changes, ring 0208 138 0512 with your order number.

The courier team will contact you to arrange another date, or you can ring Furdeco on 0121 285 5255 with your tracking number and rebook it yourself. Worth avoiding if you can: a failed delivery costs from £10 an item, plus storage if the order has to go back to a warehouse. A gate code in the delivery instructions box costs nothing.

Yes, we run a removal and recycling service, quoted per job. It has to be booked before delivery day, because the crew can only take away what they have been booked and equipped to take. Tell us what is going when you order and the swap happens in one visit rather than two.

Tell us within 14 days of receiving it and we will look at it. Go to your order page, either signed in or through Track Order with the order number and delivery postcode, and raise the return there. The goods have to be unused and back in their original boxes, or packed well enough to survive the journey. If you send them back yourself there is no handling charge at all and carriage is at your cost. If you would rather we collected, we may charge up to £35 an item, and we tell you the figure before we collect. Anything you paid for on top, like express delivery or installation, is not refunded, because those services were already carried out.

Ask as soon as you can, from your order page. Before anything is dispatched we can often cancel it, though where costs have already been incurred with the supplier we may deduct those before refunding the balance. Once something has been dispatched it becomes a return rather than a cancellation. Made-to-order items cannot be cancelled at all once we have acknowledged them.

Tell the delivery crew at the door. They note it down and photograph it, and that record is what settles the claim with the carrier later. If you turn the delivery away because of the damage, the crew take the goods with them and we arrange a replacement. If you only spot it after they have gone, open your order, press Report a problem and send photographs, up to six on one report. Do it within five days: carriers stop entertaining a claim once a delivery is more than a few days old. A damage report is counted separately from a return, so a breakage does not use up your 14 days.

A confirmation email lands as soon as you order, and the moment it is on its way you get a dispatch email with a full tracking link. You can also go to Track Order at any time with your order number and the delivery postcode. Your order number starts with DW.

Anything out of stock is hidden from the listings, so if you can see it and add it to a basket, we can get it. The exception is made-to-order items, which are not held in stock by design: they are built for you after you order, and their pages say so.

Ring 0208 138 0512, email [email protected], or use the live chat on the site. If it is about an existing order, have the order number to hand and it will be quicker.

Deskwell Limited, company number 17332661, VAT number GB 525 3667 81, registered at 22 Blackwall Basin Moorings, 1 Myers Walk, Canary Wharf, London E14 5GT. We sell contract office furniture to businesses of any size, from a single home-office desk to a floor of workstations.