Terms and Conditions of Sale
Deskwell Limited · deskwell.co.uk · v1.1 (August 2026)
These are the terms on which we sell office furniture and related products to businesses. Please read them before you place an order. They are written in plain English wherever we can manage it, but they are a legal contract, so the detail matters.
If anything here is unclear, ask us before you order. We would rather answer a question than resolve a dispute.
1. Who we are
In these terms, "we", "us" and "our" mean Deskwell Limited, a company registered in England and Wales.
Company number: 17332661
Registered office: 22 Blackwall Basin, 1 Myers Walk, Canary Wharf, E14 5GT
VAT number: GB 525 366 781
Website: deskwell.co.uk
Contact: hi@deskwell.co.uk · 0208 138 0512
"You" and "your" mean the business, organisation or person placing the order.
2. These terms, and who they are for
2.1 We sell to businesses and organisations only. By placing an order you confirm that you are buying in the course of a business, trade, profession or other organisation, and not as a consumer.
2.2 Because you are not buying as a consumer, the consumer cancellation and cooling-off rights under the Consumer Contracts Regulations 2013 and similar consumer protection laws do not apply to your order. Your rights in respect of faulty goods are set out in section 10.
2.3 These terms apply to every order you place with us and form the whole agreement between us. They override anything in your own purchase order, terms of business or other document, and no such document forms part of the contract even if we do not object to it.
2.4 We may update these terms from time to time. The version that applies to your order is the one published on our website when you place that order.
3. Placing an order
3.1 The prices, specifications and images shown on our website are an invitation to order, not an offer we are bound to accept.
3.2 When you place an order you are making an offer to buy. A contract is formed only when we send you an order confirmation, or, if earlier, when we dispatch the goods or pass your order to the relevant supplier for fulfilment.
3.3 We may decline or cancel an order before that point for any reason, including where the goods are unavailable, where we identify a pricing or description error, or where we are unable to verify that you are ordering as a business. If we cancel and you have already paid, we refund you in full.
3.4 Please check your order carefully before you place it. You are responsible for making sure the products, quantities, specifications and delivery address are correct.
4. Products, specifications and how we ship
4.1 We publish full specifications on each product page. We take care to make them accurate, but manufacturers occasionally change designs, materials, fittings or finishes. Minor variations from the images or description do not entitle you to reject the goods, provided the products remain fit for their purpose and materially as described.
4.2 Colours shown on screen depend on your device and may differ slightly from the finished product.
4.3 Most of our products are shipped to you directly from our suppliers. This does not change any of your rights under these terms: your contract of sale is with us, and we remain responsible to you for the goods as set out here.
5. Prices
5.1 Prices are shown on the product page and are the same for every business customer. We do not run negotiated or account-based pricing.
5.2 Prices are shown excluding VAT unless stated otherwise. VAT is added at the rate in force at the point of sale.
5.3 Standard delivery is free. Optional delivery and installation services - for example express delivery, pre-assembled delivery or installation - are charged as shown on the product page and at checkout before you confirm your order.
5.4 We try hard to keep prices correct, but errors happen. If we discover a genuine error in the price of goods you have ordered, we will contact you before we accept the order. You may confirm the order at the corrected price or cancel it for a full refund. We are not obliged to supply goods at an incorrect price.
6. Payment
6.1 Payment is due in full at the point of order. We accept payment by card and other methods shown at checkout, and by bank transfer.
6.2 If you pay by bank transfer, your order is not accepted and lead times do not begin until cleared funds reach our account.
6.3 We also offer business "pay later" and instalment options through Klarna, subject to Klarna's own eligibility checks and terms. Where you use a Klarna option, your payment arrangement is between you and Klarna; your contract for the goods remains with us under these terms.
6.4 Title to the goods stays with us until we have received payment in full. Risk in the goods passes to you on delivery (see section 8).
7. Cancellation and changes
7.1 We do not offer change-of-mind cancellations or returns as standard. Once your order is accepted it is binding.
7.2 For some products, cancellation or a change to your order may be possible, but it is not guaranteed and depends on the stage of fulfilment and the supplier's own terms. If you need to cancel or change an order, contact us as soon as possible and we will tell you honestly what is and is not possible.
7.3 Where we are able to agree a cancellation, we may deduct any costs already incurred, including supplier charges, before refunding the balance.
7.4 Nothing in this section affects your rights where goods are faulty or not as described (see section 10).
8. Delivery, risk and damage
8.1 The delivery dates shown on product pages, in your basket and at checkout are good-faith estimates, calculated in working days (weekends and bank holidays in England and Wales are not counted). They are the dates we expect to meet, not guaranteed dates, and if we learn that your delivery date will move materially we will tell you. We are not liable for delays caused by suppliers, carriers or events outside our reasonable control (see sections 12 and 13).
8.2 Standard delivery is free on every product. Optional services - for example express delivery, pre-assembled delivery or installation - are priced per item on the product page and charged at checkout. Where an optional service is not shown for a product, it is not available for that product.
8.3 We may deliver an order in more than one consignment, and larger orders often arrive that way. Each consignment stands on its own: a delay or problem with one does not entitle you to cancel or refuse the others.
8.4 Larger items are often delivered on pallets or by two-person crews and may need suitable access and someone available to receive them. For larger deliveries and for installations, our logistics team will contact you first to agree a delivery day. Please make sure the delivery address can take the delivery and that someone is there on the agreed day.
8.5 Risk in the goods passes to you when they are delivered to the address you gave us.
8.6 Please inspect your delivery on arrival, while the driver is there if you can. If there is visible damage, a shortage or a wrong item, note it on the carrier's delivery paperwork before signing where possible, and tell us in writing within 5 days of delivery, with photographs where goods or packaging are damaged. Noting a problem with the driver protects your claim and ours against the carrier.
8.7 If you do not report visible damage, a shortage or a wrong item within 5 days of delivery, the goods are treated as delivered complete and in good condition. This does not affect your rights for faults that could not reasonably have been seen on inspection (see section 10).
8.8 If an item on your order confirmation has not arrived by its estimated delivery date, tell us within 5 days of that date so we can take it up with the carrier. If you tell us later than that, we may be unable to claim against the carrier and may have to treat the item as delivered.
8.9 If a delivery fails or is refused - for example nobody is available on the agreed day, the address cannot take the delivery, or the delivery details you gave us were wrong - and that is not our or the carrier's fault: (a) a failed-delivery charge applies, from £10 per item, with the full charge depending on the goods and available on request; (b) re-delivery is charged at cost; and (c) we may charge the reasonable costs of storing and insuring the goods until they are delivered. If we still cannot deliver after giving you at least 30 days' written notice, we may cancel the order, dispose of or resell the goods, and refund anything you have paid less the costs we have reasonably incurred.
8.10 If delivery of any goods is delayed by more than six weeks beyond the estimated date, whatever the cause, you may give us written notice requiring delivery within a further 28 days. If the goods are still not delivered within that period, you may cancel the affected goods by further written notice and we will refund everything you have paid for them.
9. Installation, removal and other services
9.1 Installation is an optional service, priced per item on most product pages and chosen at checkout like any other option. Where no installation price is shown, we will quote on request. Our installation teams deliver, assemble and position the furniture exactly where you direct.
9.2 Installations are usually carried out within about 10 working days, on a date our team agrees with you in advance. Installation dates are estimates, and clause 8.1 applies to them.
9.3 Installation prices assume: (a) reasonable access, with the installation on the ground floor or reachable by lift; (b) suitable on-site parking, with access available between 7am and 5pm; and (c) a mainland UK address. Installations in the Highlands, the Islands and Ireland are quoted individually - contact us before you order.
9.4 If your site does not match those assumptions, tell us before you order so we can quote properly. If conditions on the day are materially different from what we were told - no lift where one was stated, or no access or parking - we may charge the reasonable extra costs that causes, including an aborted visit, or rebook the installation.
9.5 Please have the space cleared and ready, tell us in advance about anything unusual (restricted access, parking permits, goods lifts that need booking), and have someone present who can say where things go.
9.6 We install with reasonable care and skill. If something about the installation is not right, tell us within 5 days and we will put it right.
9.7 We offer a removal and recycling service for existing furniture, subject to prior arrangement and a per-job quote. It must be booked before delivery day - the crew can only take away what they have been booked and equipped to take.
9.8 For larger projects - around twenty items or more, or anything complicated - we will plan the job with you and provide a single bespoke quotation covering the goods, delivery and installation.
10. Faulty goods and warranties
10.1 We must supply goods that match their description, are of satisfactory quality and are fit for their purpose, in line with the Sale of Goods Act 1979 and the Supply of Goods and Services Act 1982. Those rights are not affected by anything in these terms.
10.2 Each product carries the manufacturer's warranty, as stated on the product page. The warranty period and what it covers are set by the manufacturer.
10.3 If something is faulty, contact us. We act as your point of contact and will help arrange the remedy, which depending on the fault and the manufacturer's warranty may be a repair, a replacement or a refund. We may ask for photographs, a description of the fault and, where needed, return of the item so it can be inspected.
10.4 Warranties do not cover fair wear and tear, misuse, incorrect assembly or installation, failure to follow care or usage instructions, or damage caused after risk has passed to you.
11. Your obligations
11.1 You are responsible for making sure the products you order are suitable for your intended use and comply with any workplace, health and safety or other requirements that apply to you.
11.2 Where products require assembly or installation, you are responsible for assembling or installing them correctly and safely, following the manufacturer's instructions, unless you have bought our installation service (see section 9).
12. Events outside our control
12.1 We are not liable for any failure or delay in performing our obligations where that is caused by events outside our reasonable control, including supplier or carrier failure, strikes, extreme weather, fire, flood, epidemic, failure of utilities or transport networks, and acts of government.
12.2 If such an event happens, we will let you know and do what we reasonably can to reduce the effect. If the delay is substantial, either of us may cancel the affected part of the order, and we will refund you for anything paid for goods not supplied (see also clause 8.10).
13. Our liability to you
13.1 Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited or excluded by law.
13.2 Subject to clause 13.1, we are not liable to you for any loss of profit, loss of business, loss of contracts, loss of anticipated savings, loss of goodwill, or any indirect or consequential loss, however it arises.
13.3 Subject to clause 13.1, our total liability to you in connection with any order, whether in contract, tort (including negligence), breach of statutory duty or otherwise, is limited to the total amount you paid for that order.
13.4 This section reflects the fact that you are buying as a business and that our prices are set on that basis.
14. Data protection
14.1 We handle your personal data in line with UK data protection law and our Privacy Policy, which is published on our website. Our Privacy Policy explains what we collect, why, how long we keep it and your rights.
15. General
15.1 If any part of these terms is found to be unlawful or unenforceable, the rest continues to apply.
15.2 If we do not insist on a right straight away, or delay in enforcing it, that does not mean we have given it up.
15.3 You may not transfer your rights or obligations under these terms without our written consent. We may transfer ours to another organisation, and we will tell you if we do.
15.4 A person who is not a party to the contract has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of these terms.
16. Governing law and jurisdiction
16.1 These terms and any contract made under them are governed by the law of England and Wales.
16.2 Any dispute arising out of or in connection with them is subject to the exclusive jurisdiction of the courts of England and Wales.
If you have any questions about these terms, contact us at hi@deskwell.co.uk or on 0208 138 0512. We are happy to help.
Deskwell Limited · Company number 17332661 · deskwell.co.uk