# Medical & Healthcare Furniture | Wipe Clean Waiting Room Chairs

> Waiting rooms, treatment rooms and the reception desk in front of them. 95 listings in the Medical & Healthcare Furniture range at Deskwell. One price for everyone, free standard UK delivery, every…

- URL: https://deskwell.co.uk/shop/collections/medical-healthcare-furniture
- Type: Product collection
- Last updated: 2026-09-11

## About

Waiting rooms, treatment rooms and the reception desk in front of them. Wipe clean seating, chairs that stack for the busy clinics, lockable storage for the things that must not wander, and tables that take a cloth and a spray.

## Products

| Product | Price |
| --- | --- |
| [ISO Stacking Visitor Meeting and Conference Chair](https://deskwell.co.uk/iso-stacking-visitor-meeting-and-conference-chair) | £32.00 ex. VAT |
| [Capra Mesh Back Folding Office Training Chair with Sliding Arms](https://deskwell.co.uk/capra-mesh-back-folding-office-training-chair-with-sliding-arms) | £97.00 ex. VAT |
| [Polly One-Piece Polypropylene Stacking Visitor Chair](https://deskwell.co.uk/polly-one-piece-polypropylene-stacking-visitor-chair) | £25.00 ex. VAT |
| [Brunswick Medium Back Stacking Visitor Office Chair](https://deskwell.co.uk/brunswick-medium-back-stacking-visitor-office-chair) | £59.00 ex. VAT |
| [Classic Medium or High Back Bonded Leather Executive Office Chair](https://deskwell.co.uk/classic-medium-or-high-back-bonded-leather-executive-office-chair) | £216.00 ex. VAT |
| [Banqueting Deep Cushioned Fabric Stacking Conference Chair](https://deskwell.co.uk/banqueting-deep-cushioned-fabric-stacking-conference-chair) | £35.00 ex. VAT |
| [Echo Medium Back Leather Stackable Cantilever Visitor Chair with Arms](https://deskwell.co.uk/echo-medium-back-leather-stackable-cantilever-visitor-chair-with-arms) | £79.00 ex. VAT |
| [Malaga Washable Polyurethane Hi Rise Draughtsman Chair](https://deskwell.co.uk/malaga-washable-polyurethane-hi-rise-draughtsman-chair) | £139.00 ex. VAT |
| [Metropolis High Back Black Leather Look Executive Office Chair](https://deskwell.co.uk/metropolis-high-back-black-leather-look-executive-office-chair) | £149.00 ex. VAT |
| [Carter Medium Back Black Faux Leather Cantilever Visitor Chair](https://deskwell.co.uk/carter-medium-back-black-faux-leather-cantilever-visitor-chair) | £132.00 ex. VAT |
| [Dakota High Back Black Leather-Look Executive Office Chair](https://deskwell.co.uk/dakota-high-back-black-leather-look-executive-office-chair) | £149.00 ex. VAT |
| [Stratford High Back Black Leather-Look Executive Office Chair](https://deskwell.co.uk/stratford-high-back-black-leather-look-executive-office-chair) | £147.00 ex. VAT |
| [X-Tra!Line Dry Wipe Whiteboard 45 x 60cm to 240 x 120cm](https://deskwell.co.uk/x-traline-dry-wipe-whiteboard-45-x-60cm-to-240-x-120cm) | £31.00 ex. VAT |
| [Chelsea High Back Soft Black Leather Executive Office Chair](https://deskwell.co.uk/chelsea-high-back-soft-black-leather-executive-office-chair) | £205.00 ex. VAT |
| [Brunswick Deluxe Deep Cushioned Stacking Visitor Chair with Arms](https://deskwell.co.uk/brunswick-deluxe-deep-cushioned-stacking-visitor-chair-with-arms) | £95.00 ex. VAT |
| [Hawkes Milan Inspired High Back Faux Leather Executive Office Chair](https://deskwell.co.uk/hawkes-milan-inspired-high-back-faux-leather-executive-office-chair) | £139.00 ex. VAT |
| [X-Tra!Line Felt Pin Board Noticeboard in Grey, Blue, Red or Green](https://deskwell.co.uk/x-traline-felt-pin-board-noticeboard-in-grey-blue-red-or-green) | £37.00 ex. VAT |
| [ISO Foldaway Office Chair Writing Tablet](https://deskwell.co.uk/iso-foldaway-office-chair-writing-tablet) | £22.00 ex. VAT |
| [Florence Four Leg White Shell Stacking Visitor Chair](https://deskwell.co.uk/florence-four-leg-white-shell-stacking-visitor-chair) | £88.00 ex. VAT |
| [Madrid Beech Wooden Frame Padded Fabric Visitor Chair](https://deskwell.co.uk/madrid-beech-wooden-frame-padded-fabric-visitor-chair) | £86.00 ex. VAT |
| [Italia Round Coffee Table on a Trumpet Pillar Base](https://deskwell.co.uk/italia-round-coffee-table-on-a-trumpet-pillar-base) | £162.00 ex. VAT |
| [Ontario High Back Executive Office Chair with Pillow Top Cushions](https://deskwell.co.uk/ontario-high-back-executive-office-chair-with-pillow-top-cushions) | £148.00 ex. VAT |
| [Bella Medium Back Black Bonded Leather Cantilever Visitor Chair](https://deskwell.co.uk/bella-medium-back-black-bonded-leather-cantilever-visitor-chair) | £85.00 ex. VAT |
| [Academy Heavy Duty Stacking Medium Back Visitor Office Chair](https://deskwell.co.uk/academy-heavy-duty-stacking-medium-back-visitor-office-chair) | £112.00 ex. VAT |
| [Sicily Black PU Leather Folding Meeting Room Chair](https://deskwell.co.uk/sicily-black-pu-leather-folding-meeting-room-chair) | £32.00 ex. VAT |
| [Malaga Washable Polyurethane Medium Back Task Operator Office Chair](https://deskwell.co.uk/malaga-washable-polyurethane-medium-back-task-operator-office-chair) | £107.00 ex. VAT |
| [Neo Single Seater Black Office Reception Tub Chair](https://deskwell.co.uk/neo-single-seater-black-office-reception-tub-chair) | £240.00 ex. VAT |
| [Olive High Back Executive Office Chair with Wood Effect Detailing](https://deskwell.co.uk/olive-high-back-executive-office-chair-with-wood-effect-detailing) | £315.00 ex. VAT |
| [High Gloss Writable Dry Wipe Boardroom Meeting Table](https://deskwell.co.uk/high-gloss-writable-dry-wipe-boardroom-meeting-table) | £471.00 ex. VAT |
| [Phoenix Lockable Wall Mounted Key Box for 20 to 93 Keys](https://deskwell.co.uk/phoenix-lockable-wall-mounted-key-box-for-20-to-93-keys) | £29.00 ex. VAT |
| [Classic Medium Back Bonded Leather Cantilever Visitor Chair](https://deskwell.co.uk/classic-medium-back-bonded-leather-cantilever-visitor-chair) | £216.00 ex. VAT |
| [Infinity Straight Back Black Bonded Leather Modular Sofa Chair](https://deskwell.co.uk/infinity-straight-back-black-bonded-leather-modular-sofa-chair) | £216.00 ex. VAT |
| [Neo Twin Seater Black Office Reception Tub Sofa](https://deskwell.co.uk/neo-twin-seater-black-office-reception-tub-sofa) | £340.00 ex. VAT |
| [Neo Round Black Upholstered Coffee Table](https://deskwell.co.uk/neo-round-black-upholstered-coffee-table) | £107.00 ex. VAT |
| [Air Height Adjustable Desk Cable Management Spine](https://deskwell.co.uk/air-height-adjustable-desk-cable-management-spine) | £41.00 ex. VAT |
| [Infinity Black Bonded Leather Modular Corner Sofa Unit](https://deskwell.co.uk/infinity-black-bonded-leather-modular-corner-sofa-unit) | £229.00 ex. VAT |
| [Metro Medium Mesh Back Stacking Visitor Chair with Arms](https://deskwell.co.uk/metro-medium-mesh-back-stacking-visitor-chair-with-arms) | £114.00 ex. VAT |
| [Desire Medium Back Bonded Leather Cantilever Visitor Chair](https://deskwell.co.uk/desire-medium-back-bonded-leather-cantilever-visitor-chair) | £167.00 ex. VAT |
| [Phoenix Commercial Wall Mounted Key Cabinet for 42 to 600 Keys](https://deskwell.co.uk/phoenix-commercial-wall-mounted-key-cabinet-for-42-to-600-keys) | £55.00 ex. VAT |
| [X-Tra!Line Cork Pin Board Noticeboard with Aluminium Frame](https://deskwell.co.uk/x-traline-cork-pin-board-noticeboard-with-aluminium-frame) | £36.00 ex. VAT |
| [Advocate High Back Black Bonded Leather Executive Office Chair](https://deskwell.co.uk/advocate-high-back-black-bonded-leather-executive-office-chair) | £179.00 ex. VAT |
| [Advocate Medium Back Bonded Leather and Chrome Visitor Chair](https://deskwell.co.uk/advocate-medium-back-bonded-leather-and-chrome-visitor-chair) | £174.00 ex. VAT |
| [Florence Sled Frame White Shell Fabric Visitor Chair](https://deskwell.co.uk/florence-sled-frame-white-shell-fabric-visitor-chair) | £103.00 ex. VAT |
| [Mien High Back Leather Executive Cantilever Visitor Chair](https://deskwell.co.uk/mien-high-back-leather-executive-cantilever-visitor-chair) | £212.00 ex. VAT |
| [Qube 1800mm High Triple Locking Steel Staff Locker](https://deskwell.co.uk/qube-1800mm-high-triple-locking-steel-staff-locker) | £151.00 ex. VAT |
| [Qube by Bisley Vented Steel Staff Locker in Goose Grey](https://deskwell.co.uk/qube-by-bisley-vented-steel-staff-locker-in-goose-grey) | £199.00 ex. VAT |
| [Infinity Black Bonded Leather Modular Reception Cube Chair](https://deskwell.co.uk/infinity-black-bonded-leather-modular-reception-cube-chair) | £134.00 ex. VAT |
| [Austin Heavy Duty Black PU Task Operator Office Chair](https://deskwell.co.uk/austin-heavy-duty-black-pu-task-operator-office-chair) | £238.00 ex. VAT |
| [Lucia Medium Back Black Vegan Leather Executive Office Chair](https://deskwell.co.uk/lucia-medium-back-black-vegan-leather-executive-office-chair) | £284.00 ex. VAT |
| [Nola Italian Inspired Leather Cantilever Visitor Chair with Arms](https://deskwell.co.uk/nola-italian-inspired-leather-cantilever-visitor-chair-with-arms) | £103.00 ex. VAT |
| [Milan Black Vinyl Folding Conference and Visitor Chair](https://deskwell.co.uk/milan-black-vinyl-folding-conference-and-visitor-chair) | £78.00 ex. VAT |
| [Phoenix Cygnus Electronic Key Deposit Safe for 30 to 700 Keys](https://deskwell.co.uk/phoenix-cygnus-electronic-key-deposit-safe-for-30-to-700-keys) | £68.00 ex. VAT |
| [Italia Square Coffee Table on a Trumpet Pillar Base](https://deskwell.co.uk/italia-square-coffee-table-on-a-trumpet-pillar-base) | £161.00 ex. VAT |
| [Phoebe Cream Bouclé Soft Seating Footstool](https://deskwell.co.uk/phoebe-cream-boucl-soft-seating-footstool) | £130.00 ex. VAT |
| [High Gloss Writable Height Adjustable Boardroom Table](https://deskwell.co.uk/high-gloss-writable-height-adjustable-boardroom-table) | £599.00 ex. VAT |
| [Nest Loop Stacking Cafe Bistro Canteen and Dining Chair](https://deskwell.co.uk/nest-loop-stacking-cafe-bistro-canteen-and-dining-chair) | £37.00 ex. VAT |
| [Charford PU Leather Bistro Bar Stool with Backrest](https://deskwell.co.uk/charford-pu-leather-bistro-bar-stool-with-backrest) | £76.00 ex. VAT |
| [Italia High Gloss Writable Barrel Boardroom Table](https://deskwell.co.uk/italia-high-gloss-writable-barrel-boardroom-table) | £570.00 ex. VAT |
| [Florence White Shell Fabric Visitor Chair with Chrome 5-Star Base](https://deskwell.co.uk/florence-white-shell-fabric-visitor-chair-with-chrome-5-star-base) | £103.00 ex. VAT |
| [Phoenix Vela Deposit Slot Home and Office Security Safe](https://deskwell.co.uk/phoenix-vela-deposit-slot-home-and-office-security-safe) | £53.00 ex. VAT |
| [Impulse Round Coffee Table with Metal Frame](https://deskwell.co.uk/impulse-round-coffee-table-with-metal-frame) | £93.00 ex. VAT |
| [Phoenix Titan 60 Minute Fireproof Home and Office Safe](https://deskwell.co.uk/phoenix-titan-60-minute-fireproof-home-and-office-safe) | £210.00 ex. VAT |
| [Phoenix Vela Home and Office Security Safe](https://deskwell.co.uk/phoenix-vela-home-and-office-security-safe) | £53.00 ex. VAT |
| [Harlestone Rectangular Office Soft Seating Stool](https://deskwell.co.uk/harlestone-rectangular-office-soft-seating-stool) | £191.00 ex. VAT |
| [Franken Weatherproof Outdoor Aluminium Snap Frame Noticeboard](https://deskwell.co.uk/franken-weatherproof-outdoor-aluminium-snap-frame-noticeboard) | £34.00 ex. VAT |
| [Stowe PU Leather Sled Frame Bistro Stool Chair](https://deskwell.co.uk/stowe-pu-leather-sled-frame-bistro-stool-chair) | £87.00 ex. VAT |
| [Neo Round Glass Coffee Table Top](https://deskwell.co.uk/neo-round-glass-coffee-table-top) | £38.00 ex. VAT |
| [Harlestone Round Breakout Soft Seating Stool](https://deskwell.co.uk/harlestone-round-breakout-soft-seating-stool) | £154.00 ex. VAT |
| [Phoenix Deep Plus & Padlock Key Cabinet with 24 to 100 Hooks](https://deskwell.co.uk/phoenix-deep-plus-padlock-key-cabinet-with-24-to-100-hooks) | £179.00 ex. VAT |
| [Protect Plus Clear Acrylic Protective Desktop Screen](https://deskwell.co.uk/protect-plus-clear-acrylic-protective-desktop-screen) | £115.00 ex. VAT |
| [Phoenix Deep Wall Mounted Key Cabinet for 50 to 200 Bulky Keys](https://deskwell.co.uk/phoenix-deep-wall-mounted-key-cabinet-for-50-to-200-bulky-keys) | £175.00 ex. VAT |
| [Nest Edge Stacking Polypropylene Canteen and Dining Chair](https://deskwell.co.uk/nest-edge-stacking-polypropylene-canteen-and-dining-chair) | £45.00 ex. VAT |
| [Milan Right Hand Foldaway Writing Table for Folding Chairs](https://deskwell.co.uk/milan-right-hand-foldaway-writing-table-for-folding-chairs) | £32.00 ex. VAT |
| [Phoenix Key Store Wall Mounted Combination Key Safe](https://deskwell.co.uk/phoenix-key-store-wall-mounted-combination-key-safe) | £36.00 ex. VAT |
| [Phoenix Compact Home and Office Security Safe](https://deskwell.co.uk/phoenix-compact-home-and-office-security-safe) | £43.00 ex. VAT |
| [Impulse Square Coffee Table with Metal Frame](https://deskwell.co.uk/impulse-square-coffee-table-with-metal-frame) | £107.00 ex. VAT |
| [Harlestone Curved Modular Soft Seating Stool](https://deskwell.co.uk/harlestone-curved-modular-soft-seating-stool) | £251.00 ex. VAT |
| [Marlow Deep Seat PU Leather Bistro Canteen and Dining Chair](https://deskwell.co.uk/marlow-deep-seat-pu-leather-bistro-canteen-and-dining-chair) | £93.00 ex. VAT |
| [Italia High Gloss Boardroom Coffee Table](https://deskwell.co.uk/italia-high-gloss-boardroom-coffee-table) | £558.00 ex. VAT |
| [Impulse Cable Spine for Height Adjustable Desks](https://deskwell.co.uk/impulse-cable-spine-for-height-adjustable-desks) | £41.00 ex. VAT |
| [Brixworth Round Coffee Table with Weighted Disc Base](https://deskwell.co.uk/brixworth-round-coffee-table-with-weighted-disc-base) | £253.00 ex. VAT |
| [Solstice Two-Tier Round Coffee Table](https://deskwell.co.uk/solstice-two-tier-round-coffee-table) | £283.00 ex. VAT |
| [Brixworth Square Coffee Table with Weighted Cross Base](https://deskwell.co.uk/brixworth-square-coffee-table-with-weighted-cross-base) | £253.00 ex. VAT |
| [Brixworth Round Coffee Table with Weighted Cross Base](https://deskwell.co.uk/brixworth-round-coffee-table-with-weighted-cross-base) | £253.00 ex. VAT |
| [Harlestone Square Reception Soft Seating Stool](https://deskwell.co.uk/harlestone-square-reception-soft-seating-stool) | £154.00 ex. VAT |
| [Phoenix Datacare Home and Office Fireproof Data Safe](https://deskwell.co.uk/phoenix-datacare-home-and-office-fireproof-data-safe) | £396.00 ex. VAT |
| [Brixworth Square Coffee Table with Weighted Disc Base](https://deskwell.co.uk/brixworth-square-coffee-table-with-weighted-disc-base) | £253.00 ex. VAT |
| [Italia Volta Poseur High Gloss Boardroom Table with Pop-Up Power](https://deskwell.co.uk/italia-volta-poseur-high-gloss-boardroom-table-with-pop-up-power) | £685.00 ex. VAT |
| [Mara Black PU Executive Office Chair with Wood or White Shell](https://deskwell.co.uk/mara-black-pu-executive-office-chair-with-wood-or-white-shell) | £253.00 ex. VAT |
| [Etta Dark Grey Cashmere Lounge Chair Footstool](https://deskwell.co.uk/etta-dark-grey-cashmere-lounge-chair-footstool) | £204.00 ex. VAT |
| [ISO Beech Stacking Visitor Meeting and Conference Chair](https://deskwell.co.uk/iso-beech-stacking-visitor-meeting-and-conference-chair) | £55.00 ex. VAT |
| [ISO Mesh Back Stacking Visitor Meeting and Conference Chair](https://deskwell.co.uk/iso-mesh-back-stacking-visitor-meeting-and-conference-chair) | £47.00 ex. VAT |
| [ISO Polypropylene Stacking Visitor Meeting and Conference Chair](https://deskwell.co.uk/iso-polypropylene-stacking-visitor-meeting-and-conference-chair) | £32.00 ex. VAT |

## Questions and answers

#### What is different about furniture for a clinic?

It has to be cleaned, often. 93 listings from £22: wipe-clean seating, chairs that stack for the busy clinics, lockable storage for the things that must not wander, and tables that take a cloth and a spray.

#### Which seating can actually be wiped down?

The polyurethane, faux leather and bonded leather models rather than woven fabric, because a wipeable surface is the practical difference in a treatment room or a waiting area. The specification tab says exactly what each chair is covered in.

#### Do you sell furniture to a particular healthcare standard?

We sell contract furniture, and we will tell you exactly what each item is made of and what it is rated for. Whether that meets your own infection control policy or a commissioning requirement is a judgement for your organisation, so tell us the standard before you order and we will confirm the specification rather than guess.

#### What works best in a waiting room?

Chairs with arms, because they help anyone older or less mobile get up, and that is a genuine consideration rather than a detail. Stacking chairs if the room has busy and quiet clinics. Leave a clear route for a wheelchair and do not line every wall.

#### How is this collection put together?

By hand, against what each product's own specification actually says rather than by a rule that guesses from the name. There are 93 listings in it at the moment, from £22. It is a curated selection rather than an automatic one, so if you think something obvious is missing, tell us and we will look.

#### How long does delivery take?

Standard delivery is free on everything, and most of it lands inside a week. Express delivery is offered on much of the range, priced per item on the product page, and gets an order to you within two working days if you place it before 5pm. 32 of the 93 products here are made to order rather than stocked, and those take 10 to 15 working days. The product page says which, and shows the date it will arrive by before you pay.

#### Do you offer installation?

Yes, on 74 of the 93 products here. The crew deliver it, build it, put it where you want it and take the packaging away. Installs usually happen within about 10 working days, and the team agree the day with you rather than simply turning up.

#### What warranty does it come with?

Guarantees across this collection run from 1 to 10 years, depending on the product and the part, and the figure is on every product page. Structure, mechanism, electrics, and fabric and foam are often covered for different lengths of time. If something fails inside the warranty, report it from your order page and we deal with the manufacturer for you.

#### Can I see it in 3D?

49 of the 93 products in this collection have a 3D model on the page rather than only photographs. The viewer spins the actual model, and changing a colour or a size on the page changes the model with it, which is worth doing before committing a whole room to a finish.

#### Can I change my mind after ordering?

On stocked items, yes: tell us within 14 days of receiving them and raise it from your order page, with the goods unused and back in their packaging. 28 of the 93 products here are made to order, though, and those cannot be cancelled once acknowledged or returned because you have changed your mind. Each product page says which it is before you buy.

#### Can you quote for a whole office?

Yes. For twenty items or more, or anything with a complication like a mezzanine or a lift that argues back, we plan the job and give you one quote covering the goods, delivery and installation. Ring 0208 138 0512 or email hi@deskwell.co.uk with a rough list or a floor plan.

#### Do I have to be a business to buy from you?

Yes. Checkout asks you to confirm that you are buying for your business, trade or profession rather than as a consumer, and it asks for a company name. That is why prices are shown without VAT and why the terms read the way they do. Sole traders and home-based businesses count, and so does an employer buying a desk for somebody working from home.

#### Do your prices include VAT?

No. Every price on the site is shown excluding VAT, because most of our customers reclaim it. VAT is added at checkout and the total you actually pay is on screen before you confirm anything. A VAT invoice follows once the order is complete. Our VAT number is GB 525 3667 81.

#### How do I pay?

Payment is due in full when you order, and the methods available to you are shown at checkout. If you pay by bank transfer, your order is not accepted and the lead time does not start until cleared funds reach our account, so it is worth sending it the same day.

#### Can I pay on account, or on 30 day terms?

No. We take payment before the order goes to the supplier, so there is no credit account to open and no application to fill in. It keeps our prices where they are, and it means nothing is waiting on a credit check while you are waiting for furniture.

#### Can I put a purchase order number on the order?

Yes. There is a Purchase Order Number box at checkout, and what you type there carries through to the paperwork so your accounts team can match it up.

#### Do I need an account to order?

No, you can check out as a guest. You will still be able to see the order afterwards: go to Track Order, give the order number and the delivery postcode, and you get the same order page an account holder sees, with the same buttons for returns, cancellations and damage reports. Making an account simply saves typing the address again next time.

#### How much is delivery?

Standard delivery is free on everything, whatever the size of the order. The paid options are upgrades on top of that: express, pre-assembled and installation, each priced per item and shown on the product page before you add anything to the basket. Where an option is not shown on a product, it is not available for that product.

#### Do you deliver everywhere in the UK?

We deliver across mainland UK. A number of postcodes sit outside the standard service: Northern Ireland, the Scottish Highlands and Islands, the Isle of Man, the Channel Islands, the Isle of Wight and the Isles of Scilly. We can usually still get furniture to those places, but it has to be quoted rather than booked from the site, so ring 0208 138 0512 or email hi@deskwell.co.uk before you order.

#### Will the delivery crew bring it inside?

Standard delivery is to the door, flat-packed. If you want it carried in and built, choose pre-assembled delivery or installation on the product page. Whichever you pick, the crew ring roughly 30 to 60 minutes before they arrive, so you are not waiting by the window all morning.

#### Can I change my delivery date?

Yes, but not on the day. Our courier partner Furdeco plan their routes in advance, so the three hour slot cannot be moved once the van is out. To rebook for another day, ring Furdeco on 0121 285 5255 with your tracking number and pick a time that suits you. Larger deliveries and installations get a call from our logistics team first anyway, so the day is agreed with you rather than sprung on you.

#### Can I tell the driver how to find us?

Yes, and it is worth doing. There is a box on the delivery step at checkout, 500 characters, for anything the crew needs to know: where a lorry can park, which floor you are on and whether there is a lift, loading bay hours, a gate code, a one-way system the satnav has never heard of, and who to ask for. It travels with the order rather than sitting in a note at our end. It cannot be edited once the order is placed, so if something changes, ring 0208 138 0512 with your order number.

#### What happens if I miss the delivery?

The courier team will contact you to arrange another date, or you can ring Furdeco on 0121 285 5255 with your tracking number and rebook it yourself. Worth avoiding if you can: a failed delivery costs from £10 an item, plus storage if the order has to go back to a warehouse. A gate code in the delivery instructions box costs nothing.

#### Can you take the old furniture away?

Yes, we run a removal and recycling service, quoted per job. It has to be booked before delivery day, because the crew can only take away what they have been booked and equipped to take. Tell us what is going when you order and the swap happens in one visit rather than two.

#### Can I return something?

Tell us within 14 days of receiving it and we will look at it. Go to your order page, either signed in or through Track Order with the order number and delivery postcode, and raise the return there. The goods have to be unused and back in their original boxes, or packed well enough to survive the journey. If you send them back yourself there is no handling charge at all and carriage is at your cost. If you would rather we collected, we may charge up to £35 an item, and we tell you the figure before we collect. Anything you paid for on top, like express delivery or installation, is not refunded, because those services were already carried out.

#### Can I cancel an order?

Ask as soon as you can, from your order page. Before anything is dispatched we can often cancel it, though where costs have already been incurred with the supplier we may deduct those before refunding the balance. Once something has been dispatched it becomes a return rather than a cancellation. Made-to-order items cannot be cancelled at all once we have acknowledged them.

#### Something arrived damaged. What do I do?

Tell the delivery crew at the door. They note it down and photograph it, and that record is what settles the claim with the carrier later. If you turn the delivery away because of the damage, the crew take the goods with them and we arrange a replacement. If you only spot it after they have gone, open your order, press Report a problem and send photographs, up to six on one report. Do it within five days: carriers stop entertaining a claim once a delivery is more than a few days old. A damage report is counted separately from a return, so a breakage does not use up your 14 days.

#### How do I track my order?

A confirmation email lands as soon as you order, and the moment it is on its way you get a dispatch email with a full tracking link. You can also go to Track Order at any time with your order number and the delivery postcode. Your order number starts with DW.

#### Is everything on the site actually in stock?

Anything out of stock is hidden from the listings, so if you can see it and add it to a basket, we can get it. The exception is made-to-order items, which are not held in stock by design: they are built for you after you order, and their pages say so.

#### How do I get hold of a person?

Ring 0208 138 0512, email hi@deskwell.co.uk, or use the live chat on the site. If it is about an existing order, have the order number to hand and it will be quicker.

#### Who are Deskwell?

Deskwell Limited, company number 17332661, VAT number GB 525 3667 81, registered at 22 Blackwall Basin Moorings, 1 Myers Walk, Canary Wharf, London E14 5GT. We sell contract office furniture to businesses of any size, from a single home-office desk to a floor of workstations.