# Grey Office Furniture | Grey Oak Desks, Chairs & Storage

> Grey oak, graphite and anthracite, for offices that want warmth without committing to it. 111 listings in the Grey Office Furniture range at Deskwell. Everything in it matches, and every page carries…

- URL: https://deskwell.co.uk/shop/collections/grey-office-furniture
- Type: Product collection
- Last updated: 2026-09-11

## About

Grey oak, graphite and anthracite, for offices that want warmth without committing to it. Desks, storage, seating and screens that go with almost any carpet, which is rather the point.

## Products

| Product | Price |
| --- | --- |
| [Impulse Lockable Office Storage Cupboard in Four Heights](https://deskwell.co.uk/impulse-lockable-office-storage-cupboard-in-four-heights) | £135.00 ex. VAT |
| [Impulse Desk High 3 Drawer Office Pedestal](https://deskwell.co.uk/impulse-desk-high-3-drawer-office-pedestal) | £139.00 ex. VAT |
| [Impulse Mobile Under Desk Pedestal with 2 or 3 Drawers](https://deskwell.co.uk/impulse-mobile-under-desk-pedestal-with-2-or-3-drawers) | £120.00 ex. VAT |
| [Impulse Office Bookcase with Adjustable Shelves in 13 Finishes](https://deskwell.co.uk/impulse-office-bookcase-with-adjustable-shelves-in-13-finishes) | £106.00 ex. VAT |
| [Impulse Cantilever Rectangular Office Desk](https://deskwell.co.uk/impulse-cantilever-rectangular-office-desk) | £108.00 ex. VAT |
| [Impulse Straight Training Room and Meeting Table](https://deskwell.co.uk/impulse-straight-training-room-and-meeting-table) | £82.00 ex. VAT |
| [Impulse Under Desk 3 Drawer Office Pedestal in Standard or Slimline Widths](https://deskwell.co.uk/impulse-under-desk-3-drawer-office-pedestal-in-standard-or-slimline-widths) | £152.00 ex. VAT |
| [Impulse Desk High Lockable Office Cupboard in 13 Finishes](https://deskwell.co.uk/impulse-desk-high-lockable-office-cupboard-in-13-finishes) | £144.00 ex. VAT |
| [Air Dual Motor Electric Height Adjustable Standing Desk](https://deskwell.co.uk/air-dual-motor-electric-height-adjustable-standing-desk) | £413.00 ex. VAT |
| [Impulse Lockable Wood Finish Office Filing Cabinet](https://deskwell.co.uk/impulse-lockable-wood-finish-office-filing-cabinet) | £180.00 ex. VAT |
| [Impulse Round Breakout and Meeting Table](https://deskwell.co.uk/impulse-round-breakout-and-meeting-table) | £119.00 ex. VAT |
| [Impulse Cantilever Crescent Corner Office Desk](https://deskwell.co.uk/impulse-cantilever-crescent-corner-office-desk) | £159.00 ex. VAT |
| [Impulse Post Leg Boardroom Meeting Table](https://deskwell.co.uk/impulse-post-leg-boardroom-meeting-table) | £241.00 ex. VAT |
| [Italia Round Bar Height Poseur Table with Trumpet Base](https://deskwell.co.uk/italia-round-bar-height-poseur-table-with-trumpet-base) | £167.00 ex. VAT |
| [Impulse Arrowhead Leg Boardroom Meeting Table](https://deskwell.co.uk/impulse-arrowhead-leg-boardroom-meeting-table) | £241.00 ex. VAT |
| [Qube by Bisley Two Drawer Steel Filing Cabinet](https://deskwell.co.uk/qube-by-bisley-two-drawer-steel-filing-cabinet) | £170.00 ex. VAT |
| [Impulse Panel End Rectangular Office Desk](https://deskwell.co.uk/impulse-panel-end-rectangular-office-desk) | £108.00 ex. VAT |
| [Evolve Plus Single Starter Bench Desk Workstation for One Person](https://deskwell.co.uk/evolve-plus-single-starter-bench-desk-workstation-for-one-person) | £170.00 ex. VAT |
| [Impulse Rectangular Folding Table 120cm to 180cm](https://deskwell.co.uk/impulse-rectangular-folding-table-120cm-to-180cm) | £174.00 ex. VAT |
| [Galloway High Back Executive Office Chair with Anthracite Frame](https://deskwell.co.uk/galloway-high-back-executive-office-chair-with-anthracite-frame) | £178.00 ex. VAT |
| [Impulse Tall Open Shelves Office Cupboard with Optional Doors](https://deskwell.co.uk/impulse-tall-open-shelves-office-cupboard-with-optional-doors) | £226.00 ex. VAT |
| [Impulse Panel End Rectangular Office Desk with Storage](https://deskwell.co.uk/impulse-panel-end-rectangular-office-desk-with-storage) | £194.00 ex. VAT |
| [Impulse Cantilever Rectangular Office Desk with Storage](https://deskwell.co.uk/impulse-cantilever-rectangular-office-desk-with-storage) | £194.00 ex. VAT |
| [Oslo Oval Wooden Leg Boardroom Meeting Table](https://deskwell.co.uk/oslo-oval-wooden-leg-boardroom-meeting-table) | £342.00 ex. VAT |
| [Qube Steel Office Filing Cabinet in 25 Colours](https://deskwell.co.uk/qube-steel-office-filing-cabinet-in-25-colours) | £144.00 ex. VAT |
| [Impulse Side Filer Lateral Filing Cabinet with Two Drawers](https://deskwell.co.uk/impulse-side-filer-lateral-filing-cabinet-with-two-drawers) | £249.00 ex. VAT |
| [X-Tra!Line Felt Pin Board Noticeboard in Grey, Blue, Red or Green](https://deskwell.co.uk/x-traline-felt-pin-board-noticeboard-in-grey-blue-red-or-green) | £37.00 ex. VAT |
| [Air Lite Height Adjustable Standing Desk with Cable Ports](https://deskwell.co.uk/air-lite-height-adjustable-standing-desk-with-cable-ports) | £192.00 ex. VAT |
| [Impulse Panel End Crescent Corner Office Desk](https://deskwell.co.uk/impulse-panel-end-crescent-corner-office-desk) | £159.00 ex. VAT |
| [Italia Round Coffee Table on a Trumpet Pillar Base](https://deskwell.co.uk/italia-round-coffee-table-on-a-trumpet-pillar-base) | £162.00 ex. VAT |
| [Qube Steel Side Tambour Office Cupboard with Shelves](https://deskwell.co.uk/qube-steel-side-tambour-office-cupboard-with-shelves) | £259.00 ex. VAT |
| [Qube Steel 2-Door Stationery Office Cupboard with Shelves](https://deskwell.co.uk/qube-steel-2-door-stationery-office-cupboard-with-shelves) | £173.00 ex. VAT |
| [Impulse Coffee Table with Arrowhead Legs](https://deskwell.co.uk/impulse-coffee-table-with-arrowhead-legs) | £106.00 ex. VAT |
| [Impulse Semi-Circle Training Room and Meeting Table](https://deskwell.co.uk/impulse-semi-circle-training-room-and-meeting-table) | £52.00 ex. VAT |
| [Evolve Plus Back-to-Back Bench Desk Workstation for 2, 4 or 6 People](https://deskwell.co.uk/evolve-plus-back-to-back-bench-desk-workstation-for-2-4-or-6-people) | £371.00 ex. VAT |
| [Impulse Flip-Top Rectangular Meeting Table](https://deskwell.co.uk/impulse-flip-top-rectangular-meeting-table) | £261.00 ex. VAT |
| [Impulse Fixed Under Desk Pedestal with 2 or 3 Drawers](https://deskwell.co.uk/impulse-fixed-under-desk-pedestal-with-2-or-3-drawers) | £122.00 ex. VAT |
| [Impulse Cable Managed Rectangular Office Desk](https://deskwell.co.uk/impulse-cable-managed-rectangular-office-desk) | £158.00 ex. VAT |
| [Impulse Single Starter Bench Desk Workstation for One Person](https://deskwell.co.uk/impulse-single-starter-bench-desk-workstation-for-one-person) | £170.00 ex. VAT |
| [Italia Trumpet Base D-End Boardroom Meeting Table](https://deskwell.co.uk/italia-trumpet-base-d-end-boardroom-meeting-table) | £351.00 ex. VAT |
| [Evolve Plus Single Row Bench Desk Workstation for 2 or 3 People](https://deskwell.co.uk/evolve-plus-single-row-bench-desk-workstation-for-2-or-3-people) | £314.00 ex. VAT |
| [Impulse Square Breakout and Training Table with Post Leg](https://deskwell.co.uk/impulse-square-breakout-and-training-table-with-post-leg) | £139.00 ex. VAT |
| [Impulse Trapezium Training Room and Breakout Table](https://deskwell.co.uk/impulse-trapezium-training-room-and-breakout-table) | £48.00 ex. VAT |
| [Air Back-to-Back Electric Height Adjustable Bench Desk](https://deskwell.co.uk/air-back-to-back-electric-height-adjustable-bench-desk) | £781.00 ex. VAT |
| [Impulse Desk High Office Bookcase in 13 Finishes](https://deskwell.co.uk/impulse-desk-high-office-bookcase-in-13-finishes) | £133.00 ex. VAT |
| [Impulse Plus Rectangular Flip-Top Table 120cm to 180cm](https://deskwell.co.uk/impulse-plus-rectangular-flip-top-table-120cm-to-180cm) | £180.00 ex. VAT |
| [Italia Square Bar Height Poseur Table with Trumpet Base](https://deskwell.co.uk/italia-square-bar-height-poseur-table-with-trumpet-base) | £171.00 ex. VAT |
| [Qube 1800mm High Triple Locking Steel Staff Locker](https://deskwell.co.uk/qube-1800mm-high-triple-locking-steel-staff-locker) | £151.00 ex. VAT |
| [Impulse Semi-Circle Folding Meeting Table 160cm](https://deskwell.co.uk/impulse-semi-circle-folding-meeting-table-160cm) | £194.00 ex. VAT |
| [Qube by Bisley Vented Steel Staff Locker in Goose Grey](https://deskwell.co.uk/qube-by-bisley-vented-steel-staff-locker-in-goose-grey) | £199.00 ex. VAT |
| [Impulse Cable Managed Cantilever Crescent Corner Office Desk](https://deskwell.co.uk/impulse-cable-managed-cantilever-crescent-corner-office-desk) | £227.00 ex. VAT |
| [Emmy Light Grey Cushioned 3 Seater Office Sofa](https://deskwell.co.uk/emmy-light-grey-cushioned-3-seater-office-sofa) | £723.00 ex. VAT |
| [Air Lite Scalloped Edge Height Adjustable Standing Desk](https://deskwell.co.uk/air-lite-scalloped-edge-height-adjustable-standing-desk) | £247.00 ex. VAT |
| [Italia Rectangular Bar Height Poseur Table with Silver Frame](https://deskwell.co.uk/italia-rectangular-bar-height-poseur-table-with-silver-frame) | £300.00 ex. VAT |
| [Qube Multi Purpose Steel Storage Shelf](https://deskwell.co.uk/qube-multi-purpose-steel-storage-shelf) | £20.00 ex. VAT |
| [Impulse Height Adjustable D-End Boardroom Table](https://deskwell.co.uk/impulse-height-adjustable-d-end-boardroom-table) | £516.00 ex. VAT |
| [Impulse Mobile Lockable Office Cupboard on Castors](https://deskwell.co.uk/impulse-mobile-lockable-office-cupboard-on-castors) | £171.00 ex. VAT |
| [Italia Square Coffee Table on a Trumpet Pillar Base](https://deskwell.co.uk/italia-square-coffee-table-on-a-trumpet-pillar-base) | £161.00 ex. VAT |
| [Evolve Plus Back-to-Back Bench Desk Extension Kit for Two Workstations](https://deskwell.co.uk/evolve-plus-back-to-back-bench-desk-extension-kit-for-two-workstations) | £306.00 ex. VAT |
| [Air Back-to-Back Scalloped Edge Height Adjustable Bench Desk](https://deskwell.co.uk/air-back-to-back-scalloped-edge-height-adjustable-bench-desk) | £915.00 ex. VAT |
| [Mimi Light Grey Bouclé 3 Seater Curved Office Sofa](https://deskwell.co.uk/mimi-light-grey-boucl-3-seater-curved-office-sofa) | £712.00 ex. VAT |
| [Impulse Trapezium Folding Table for Group Layouts](https://deskwell.co.uk/impulse-trapezium-folding-table-for-group-layouts) | £194.00 ex. VAT |
| [Impulse Cable Managed Rectangular Office Desk with Storage](https://deskwell.co.uk/impulse-cable-managed-rectangular-office-desk-with-storage) | £266.00 ex. VAT |
| [Impulse Single Row Bench Desk Workstation for 2 or 3 People](https://deskwell.co.uk/impulse-single-row-bench-desk-workstation-for-2-or-3-people) | £314.00 ex. VAT |
| [Impulse Back-to-Back Bench Desk Workstation for 2, 4 or 6 People](https://deskwell.co.uk/impulse-back-to-back-bench-desk-workstation-for-2-4-or-6-people) | £371.00 ex. VAT |
| [Italia Rectangular Bar Height Poseur Table with Black Frame](https://deskwell.co.uk/italia-rectangular-bar-height-poseur-table-with-black-frame) | £300.00 ex. VAT |
| [Impulse Round Coffee Table with Metal Frame](https://deskwell.co.uk/impulse-round-coffee-table-with-metal-frame) | £93.00 ex. VAT |
| [Impulse Cantilever Scalloped Rectangular Office Desk](https://deskwell.co.uk/impulse-cantilever-scalloped-rectangular-office-desk) | £143.00 ex. VAT |
| [Air Scalloped Edge Electric Height Adjustable Standing Desk](https://deskwell.co.uk/air-scalloped-edge-electric-height-adjustable-standing-desk) | £413.00 ex. VAT |
| [Evolve Plus Single Row Bench Desk Extension Kit for One Extra Workstation](https://deskwell.co.uk/evolve-plus-single-row-bench-desk-extension-kit-for-one-extra-workstation) | £165.00 ex. VAT |
| [Sch! Hatch Type D Acoustic Ceiling Baffles](https://deskwell.co.uk/sch-hatch-type-d-acoustic-ceiling-baffles) | £200.00 ex. VAT |
| [Italia D-End Boardroom Coffee Table](https://deskwell.co.uk/italia-d-end-boardroom-coffee-table) | £340.00 ex. VAT |
| [Impulse Cable Managed Scalloped Rectangular Office Desk](https://deskwell.co.uk/impulse-cable-managed-scalloped-rectangular-office-desk) | £180.00 ex. VAT |
| [Italia Rectangular Coffee Table on Twin Trumpet Bases](https://deskwell.co.uk/italia-rectangular-coffee-table-on-twin-trumpet-bases) | £289.00 ex. VAT |
| [Sch! Rectangular Acoustic Desk Screen in Recycled PET Felt](https://deskwell.co.uk/sch-rectangular-acoustic-desk-screen-in-recycled-pet-felt) | £37.00 ex. VAT |
| [Impulse Extra Shelf for 400mm Deep Storage Units](https://deskwell.co.uk/impulse-extra-shelf-for-400mm-deep-storage-units) | £26.00 ex. VAT |
| [Impulse Panel End Scalloped Rectangular Office Desk](https://deskwell.co.uk/impulse-panel-end-scalloped-rectangular-office-desk) | £143.00 ex. VAT |
| [Italia Round Bar Height Poseur Table with Cross Base](https://deskwell.co.uk/italia-round-bar-height-poseur-table-with-cross-base) | £167.00 ex. VAT |
| [Sch! Shade Type A Circular Acoustic Ceiling Baffles](https://deskwell.co.uk/sch-shade-type-a-circular-acoustic-ceiling-baffles) | £180.00 ex. VAT |
| [Impulse Plus Semi-Circle Flip-Top Table 160cm](https://deskwell.co.uk/impulse-plus-semi-circle-flip-top-table-160cm) | £205.00 ex. VAT |
| [Sch! Wave Acoustic Desktop Desk Divider Screen](https://deskwell.co.uk/sch-wave-acoustic-desktop-desk-divider-screen) | £37.00 ex. VAT |
| [Sch! Shade Type C Wide Circular Acoustic Ceiling Baffles](https://deskwell.co.uk/sch-shade-type-c-wide-circular-acoustic-ceiling-baffles) | £229.00 ex. VAT |
| [Qube Roll Out Suspended Filing Frame in Light Grey](https://deskwell.co.uk/qube-roll-out-suspended-filing-frame-in-light-grey) | £53.00 ex. VAT |
| [Impulse Cantilever Scalloped Rectangular Desk with Storage](https://deskwell.co.uk/impulse-cantilever-scalloped-rectangular-desk-with-storage) | £229.00 ex. VAT |
| [Impulse Straight Mobile Training Room Table on Castors](https://deskwell.co.uk/impulse-straight-mobile-training-room-table-on-castors) | £89.00 ex. VAT |
| [Impulse Back-to-Back Bench Desk Extension Kit for 2 More People](https://deskwell.co.uk/impulse-back-to-back-bench-desk-extension-kit-for-2-more-people) | £306.00 ex. VAT |
| [Impulse Leg Frame D-End Boardroom Meeting Table](https://deskwell.co.uk/impulse-leg-frame-d-end-boardroom-meeting-table) | £324.00 ex. VAT |
| [Impulse Square Coffee Table with Metal Frame](https://deskwell.co.uk/impulse-square-coffee-table-with-metal-frame) | £107.00 ex. VAT |
| [Sch! Acoustic Wall and Hanging Screen 3 Panel Set](https://deskwell.co.uk/sch-acoustic-wall-and-hanging-screen-3-panel-set) | £246.00 ex. VAT |
| [Impulse Panel End Scalloped Rectangular Desk with Storage](https://deskwell.co.uk/impulse-panel-end-scalloped-rectangular-desk-with-storage) | £229.00 ex. VAT |
| [Italia Volta Poseur D-End Boardroom Table with Pop-Up Power](https://deskwell.co.uk/italia-volta-poseur-d-end-boardroom-table-with-pop-up-power) | £466.00 ex. VAT |
| [Sch! Acoustic Floor Standing Office Divider Screen](https://deskwell.co.uk/sch-acoustic-floor-standing-office-divider-screen) | £147.00 ex. VAT |
| [Sch! Oblong Acoustic Desk Screen in Recycled PET Felt](https://deskwell.co.uk/sch-oblong-acoustic-desk-screen-in-recycled-pet-felt) | £37.00 ex. VAT |
| [Air Piste Electric Height Adjustable Standing Desk](https://deskwell.co.uk/air-piste-electric-height-adjustable-standing-desk) | £455.00 ex. VAT |
| [Impulse Slimline One Drawer Fixed Under Desk Pedestal](https://deskwell.co.uk/impulse-slimline-one-drawer-fixed-under-desk-pedestal) | £86.00 ex. VAT |
| [Sch! Patterned Acoustic Wall and Hanging Screen Panel](https://deskwell.co.uk/sch-patterned-acoustic-wall-and-hanging-screen-panel) | £123.00 ex. VAT |
| [Qube A4 Lateral Filing Frame in Light Grey Steel](https://deskwell.co.uk/qube-a4-lateral-filing-frame-in-light-grey-steel) | £22.00 ex. VAT |
| [Impulse Cable Managed Scalloped Rectangular Desk with Storage](https://deskwell.co.uk/impulse-cable-managed-scalloped-rectangular-desk-with-storage) | £266.00 ex. VAT |
| [Impulse Single Row Bench Desk Extension Kit for One Extra Workstation](https://deskwell.co.uk/impulse-single-row-bench-desk-extension-kit-for-one-extra-workstation) | £165.00 ex. VAT |
| [Italia Square Bar Height Poseur Table with Cross Base](https://deskwell.co.uk/italia-square-bar-height-poseur-table-with-cross-base) | £171.00 ex. VAT |

## Questions and answers

#### What is in this collection?

Grey oak, graphite and anthracite: 111 listings from £20. Desks, storage, seating and screens that go with almost any carpet, which is rather the point.

#### Why grey rather than white or wood?

It is the compromise that works. Warmer and more forgiving than white, lighter and less committal than walnut, and it sits against most existing carpet and paint without a fight. In a building you have inherited rather than fitted out, grey is the safe bet.

#### Is all your grey the same grey?

No, and it is worth knowing. Grey oak is a wood effect with grain; graphite and anthracite are flat, darker greys used mostly on frames and steel storage. They work together deliberately, but they are not the same colour and should not be ordered as though they were.

#### Will it match our existing furniture?

More often than any other finish, which is why it is here. If matching exactly matters, order a sample product first or send us a photograph of what you have, because grey is the finish where a near miss is most visible.

#### How is this collection put together?

By hand, against what each product's own specification actually says rather than by a rule that guesses from the name. There are 111 listings in it at the moment, from £20. It is a curated selection rather than an automatic one, so if you think something obvious is missing, tell us and we will look.

#### How long does delivery take?

Standard delivery is free on everything, and most of it lands inside a week. Express delivery is offered on much of the range, priced per item on the product page, and gets an order to you within two working days if you place it before 5pm. 21 of the 111 products here are made to order rather than stocked, and those take 10 to 15 working days. The product page says which, and shows the date it will arrive by before you pay.

#### Do you offer installation?

Yes, on 103 of the 111 products here. The crew deliver it, build it, put it where you want it and take the packaging away. Installs usually happen within about 10 working days, and the team agree the day with you rather than simply turning up.

#### What warranty does it come with?

Guarantees across this collection run from 2 to 10 years, depending on the product and the part, and the figure is on every product page. Structure, mechanism, electrics, and fabric and foam are often covered for different lengths of time. If something fails inside the warranty, report it from your order page and we deal with the manufacturer for you.

#### Can I see it in 3D?

71 of the 111 products in this collection have a 3D model on the page rather than only photographs. The viewer spins the actual model, and changing a colour or a size on the page changes the model with it, which is worth doing before committing a whole room to a finish.

#### Can I change my mind after ordering?

On stocked items, yes: tell us within 14 days of receiving them and raise it from your order page, with the goods unused and back in their packaging. 21 of the 111 products here are made to order, though, and those cannot be cancelled once acknowledged or returned because you have changed your mind. Each product page says which it is before you buy.

#### Can you quote for a whole office?

Yes. For twenty items or more, or anything with a complication like a mezzanine or a lift that argues back, we plan the job and give you one quote covering the goods, delivery and installation. Ring 0208 138 0512 or email hi@deskwell.co.uk with a rough list or a floor plan.

#### Do I have to be a business to buy from you?

Yes. Checkout asks you to confirm that you are buying for your business, trade or profession rather than as a consumer, and it asks for a company name. That is why prices are shown without VAT and why the terms read the way they do. Sole traders and home-based businesses count, and so does an employer buying a desk for somebody working from home.

#### Do your prices include VAT?

No. Every price on the site is shown excluding VAT, because most of our customers reclaim it. VAT is added at checkout and the total you actually pay is on screen before you confirm anything. A VAT invoice follows once the order is complete. Our VAT number is GB 525 3667 81.

#### How do I pay?

Payment is due in full when you order, and the methods available to you are shown at checkout. If you pay by bank transfer, your order is not accepted and the lead time does not start until cleared funds reach our account, so it is worth sending it the same day.

#### Can I pay on account, or on 30 day terms?

No. We take payment before the order goes to the supplier, so there is no credit account to open and no application to fill in. It keeps our prices where they are, and it means nothing is waiting on a credit check while you are waiting for furniture.

#### Can I put a purchase order number on the order?

Yes. There is a Purchase Order Number box at checkout, and what you type there carries through to the paperwork so your accounts team can match it up.

#### Do I need an account to order?

No, you can check out as a guest. You will still be able to see the order afterwards: go to Track Order, give the order number and the delivery postcode, and you get the same order page an account holder sees, with the same buttons for returns, cancellations and damage reports. Making an account simply saves typing the address again next time.

#### How much is delivery?

Standard delivery is free on everything, whatever the size of the order. The paid options are upgrades on top of that: express, pre-assembled and installation, each priced per item and shown on the product page before you add anything to the basket. Where an option is not shown on a product, it is not available for that product.

#### Do you deliver everywhere in the UK?

We deliver across mainland UK. A number of postcodes sit outside the standard service: Northern Ireland, the Scottish Highlands and Islands, the Isle of Man, the Channel Islands, the Isle of Wight and the Isles of Scilly. We can usually still get furniture to those places, but it has to be quoted rather than booked from the site, so ring 0208 138 0512 or email hi@deskwell.co.uk before you order.

#### Will the delivery crew bring it inside?

Standard delivery is to the door, flat-packed. If you want it carried in and built, choose pre-assembled delivery or installation on the product page. Whichever you pick, the crew ring roughly 30 to 60 minutes before they arrive, so you are not waiting by the window all morning.

#### Can I change my delivery date?

Yes, but not on the day. Our courier partner Furdeco plan their routes in advance, so the three hour slot cannot be moved once the van is out. To rebook for another day, ring Furdeco on 0121 285 5255 with your tracking number and pick a time that suits you. Larger deliveries and installations get a call from our logistics team first anyway, so the day is agreed with you rather than sprung on you.

#### Can I tell the driver how to find us?

Yes, and it is worth doing. There is a box on the delivery step at checkout, 500 characters, for anything the crew needs to know: where a lorry can park, which floor you are on and whether there is a lift, loading bay hours, a gate code, a one-way system the satnav has never heard of, and who to ask for. It travels with the order rather than sitting in a note at our end. It cannot be edited once the order is placed, so if something changes, ring 0208 138 0512 with your order number.

#### What happens if I miss the delivery?

The courier team will contact you to arrange another date, or you can ring Furdeco on 0121 285 5255 with your tracking number and rebook it yourself. Worth avoiding if you can: a failed delivery costs from £10 an item, plus storage if the order has to go back to a warehouse. A gate code in the delivery instructions box costs nothing.

#### Can you take the old furniture away?

Yes, we run a removal and recycling service, quoted per job. It has to be booked before delivery day, because the crew can only take away what they have been booked and equipped to take. Tell us what is going when you order and the swap happens in one visit rather than two.

#### Can I return something?

Tell us within 14 days of receiving it and we will look at it. Go to your order page, either signed in or through Track Order with the order number and delivery postcode, and raise the return there. The goods have to be unused and back in their original boxes, or packed well enough to survive the journey. If you send them back yourself there is no handling charge at all and carriage is at your cost. If you would rather we collected, we may charge up to £35 an item, and we tell you the figure before we collect. Anything you paid for on top, like express delivery or installation, is not refunded, because those services were already carried out.

#### Can I cancel an order?

Ask as soon as you can, from your order page. Before anything is dispatched we can often cancel it, though where costs have already been incurred with the supplier we may deduct those before refunding the balance. Once something has been dispatched it becomes a return rather than a cancellation. Made-to-order items cannot be cancelled at all once we have acknowledged them.

#### Something arrived damaged. What do I do?

Tell the delivery crew at the door. They note it down and photograph it, and that record is what settles the claim with the carrier later. If you turn the delivery away because of the damage, the crew take the goods with them and we arrange a replacement. If you only spot it after they have gone, open your order, press Report a problem and send photographs, up to six on one report. Do it within five days: carriers stop entertaining a claim once a delivery is more than a few days old. A damage report is counted separately from a return, so a breakage does not use up your 14 days.

#### How do I track my order?

A confirmation email lands as soon as you order, and the moment it is on its way you get a dispatch email with a full tracking link. You can also go to Track Order at any time with your order number and the delivery postcode. Your order number starts with DW.

#### Is everything on the site actually in stock?

Anything out of stock is hidden from the listings, so if you can see it and add it to a basket, we can get it. The exception is made-to-order items, which are not held in stock by design: they are built for you after you order, and their pages say so.

#### How do I get hold of a person?

Ring 0208 138 0512, email hi@deskwell.co.uk, or use the live chat on the site. If it is about an existing order, have the order number to hand and it will be quicker.

#### Who are Deskwell?

Deskwell Limited, company number 17332661, VAT number GB 525 3667 81, registered at 22 Blackwall Basin Moorings, 1 Myers Walk, Canary Wharf, London E14 5GT. We sell contract office furniture to businesses of any size, from a single home-office desk to a floor of workstations.