# Estate Agent Office Furniture | Reception, Desks & Key Cabinets

> Everything a branch needs, from the window display to the back office. 125 listings in the Estate Agent Office Furniture range at Deskwell. One price for everyone, free standard UK delivery, every…

- URL: https://deskwell.co.uk/shop/collections/estate-agent-office-furniture
- Type: Product collection
- Last updated: 2026-09-11

## About

Everything a branch needs, from the window display to the back office. Reception seating people do not mind waiting in, desks that photograph well, and a key cabinet so the Tuesday viewing does not begin with a search.

## Products

| Product | Price |
| --- | --- |
| [Horizon High Back Mesh Executive Office Chair with Footrest](https://deskwell.co.uk/horizon-high-back-mesh-executive-office-chair-with-footrest) | £161.00 ex. VAT |
| [Capra Mesh Back Folding Office Training Chair with Sliding Arms](https://deskwell.co.uk/capra-mesh-back-folding-office-training-chair-with-sliding-arms) | £97.00 ex. VAT |
| [Impulse Desk High 3 Drawer Office Pedestal](https://deskwell.co.uk/impulse-desk-high-3-drawer-office-pedestal) | £139.00 ex. VAT |
| [Impulse Mobile Under Desk Pedestal with 2 or 3 Drawers](https://deskwell.co.uk/impulse-mobile-under-desk-pedestal-with-2-or-3-drawers) | £120.00 ex. VAT |
| [Saturn High Mesh Back Black Executive Office Chair with Folding Arms](https://deskwell.co.uk/saturn-high-mesh-back-black-executive-office-chair-with-folding-arms) | £109.00 ex. VAT |
| [Bella Medium Back Executive Office Chair with Arms](https://deskwell.co.uk/bella-medium-back-executive-office-chair-with-arms) | £62.00 ex. VAT |
| [Impulse Under Desk 3 Drawer Office Pedestal in Standard or Slimline Widths](https://deskwell.co.uk/impulse-under-desk-3-drawer-office-pedestal-in-standard-or-slimline-widths) | £152.00 ex. VAT |
| [Sanderson II High Mesh Back Executive Office Chair with Headrest](https://deskwell.co.uk/sanderson-ii-high-mesh-back-executive-office-chair-with-headrest) | £141.00 ex. VAT |
| [Impulse Lockable Wood Finish Office Filing Cabinet](https://deskwell.co.uk/impulse-lockable-wood-finish-office-filing-cabinet) | £180.00 ex. VAT |
| [Impulse Round Breakout and Meeting Table](https://deskwell.co.uk/impulse-round-breakout-and-meeting-table) | £119.00 ex. VAT |
| [Steel Mobile Under Desk Pedestal with 3 Lockable Drawers](https://deskwell.co.uk/steel-mobile-under-desk-pedestal-with-3-lockable-drawers) | £136.00 ex. VAT |
| [Chesterfield Button Tufted High Back Leather Executive Office Chair](https://deskwell.co.uk/chesterfield-button-tufted-high-back-leather-executive-office-chair) | £187.00 ex. VAT |
| [Oscar High Back Black Faux Leather Executive Office Chair](https://deskwell.co.uk/oscar-high-back-black-faux-leather-executive-office-chair) | £144.00 ex. VAT |
| [Nola Italian Style Leather Executive Office Chair in Black or White](https://deskwell.co.uk/nola-italian-style-leather-executive-office-chair-in-black-or-white) | £108.00 ex. VAT |
| [Thrift High Back Black Leather Executive Office Chair with Chrome Arms](https://deskwell.co.uk/thrift-high-back-black-leather-executive-office-chair-with-chrome-arms) | £131.00 ex. VAT |
| [Qube by Bisley Two Drawer Steel Filing Cabinet](https://deskwell.co.uk/qube-by-bisley-two-drawer-steel-filing-cabinet) | £170.00 ex. VAT |
| [Classic Medium or High Back Bonded Leather Executive Office Chair](https://deskwell.co.uk/classic-medium-or-high-back-bonded-leather-executive-office-chair) | £216.00 ex. VAT |
| [Sigma High Mesh Back Executive Office Chair with Folding Arms](https://deskwell.co.uk/sigma-high-mesh-back-executive-office-chair-with-folding-arms) | £85.00 ex. VAT |
| [Ezra Medium Back Leather Executive Office Chair with Boomerang Arms](https://deskwell.co.uk/ezra-medium-back-leather-executive-office-chair-with-boomerang-arms) | £148.00 ex. VAT |
| [Echo Medium Back Leather Stackable Cantilever Visitor Chair with Arms](https://deskwell.co.uk/echo-medium-back-leather-stackable-cantilever-visitor-chair-with-arms) | £79.00 ex. VAT |
| [Moore High Back Black Executive Office Chair in Fabric or Leather](https://deskwell.co.uk/moore-high-back-black-executive-office-chair-in-fabric-or-leather) | £153.00 ex. VAT |
| [Rocky Sculpted High Back Black Leather Executive Office Chair](https://deskwell.co.uk/rocky-sculpted-high-back-black-leather-executive-office-chair) | £189.00 ex. VAT |
| [Penza High Back Leather and Chrome Executive Office Chair](https://deskwell.co.uk/penza-high-back-leather-and-chrome-executive-office-chair) | £184.00 ex. VAT |
| [Metropolis High Back Black Leather Look Executive Office Chair](https://deskwell.co.uk/metropolis-high-back-black-leather-look-executive-office-chair) | £149.00 ex. VAT |
| [Vegalite High Mesh Back Black Executive Office Chair](https://deskwell.co.uk/vegalite-high-mesh-back-black-executive-office-chair) | £94.00 ex. VAT |
| [Galloway High Back Executive Office Chair with Anthracite Frame](https://deskwell.co.uk/galloway-high-back-executive-office-chair-with-anthracite-frame) | £178.00 ex. VAT |
| [Carter Medium Back Black Faux Leather Cantilever Visitor Chair](https://deskwell.co.uk/carter-medium-back-black-faux-leather-cantilever-visitor-chair) | £132.00 ex. VAT |
| [Dakota High Back Black Leather-Look Executive Office Chair](https://deskwell.co.uk/dakota-high-back-black-leather-look-executive-office-chair) | £149.00 ex. VAT |
| [Impulse Panel End Rectangular Office Desk with Storage](https://deskwell.co.uk/impulse-panel-end-rectangular-office-desk-with-storage) | £194.00 ex. VAT |
| [Impulse Cantilever Rectangular Office Desk with Storage](https://deskwell.co.uk/impulse-cantilever-rectangular-office-desk-with-storage) | £194.00 ex. VAT |
| [Stratford High Back Black Leather-Look Executive Office Chair](https://deskwell.co.uk/stratford-high-back-black-leather-look-executive-office-chair) | £147.00 ex. VAT |
| [Astro Medium Mesh Back Cantilever Visitor Chair](https://deskwell.co.uk/astro-medium-mesh-back-cantilever-visitor-chair) | £69.00 ex. VAT |
| [Winsor High Back Faux Leather Executive Office Chair with Headrest](https://deskwell.co.uk/winsor-high-back-faux-leather-executive-office-chair-with-headrest) | £181.00 ex. VAT |
| [Victor II Mesh Back Executive Office Chair with Optional Headrest](https://deskwell.co.uk/victor-ii-mesh-back-executive-office-chair-with-optional-headrest) | £158.00 ex. VAT |
| [Qube Steel Office Filing Cabinet in 25 Colours](https://deskwell.co.uk/qube-steel-office-filing-cabinet-in-25-colours) | £144.00 ex. VAT |
| [Desire Split Panel Leather Executive Office Chair in Black or White](https://deskwell.co.uk/desire-split-panel-leather-executive-office-chair-in-black-or-white) | £167.00 ex. VAT |
| [Chelsea High Back Soft Black Leather Executive Office Chair](https://deskwell.co.uk/chelsea-high-back-soft-black-leather-executive-office-chair) | £205.00 ex. VAT |
| [Impulse Side Filer Lateral Filing Cabinet with Two Drawers](https://deskwell.co.uk/impulse-side-filer-lateral-filing-cabinet-with-two-drawers) | £249.00 ex. VAT |
| [Hawkes Milan Inspired High Back Faux Leather Executive Office Chair](https://deskwell.co.uk/hawkes-milan-inspired-high-back-faux-leather-executive-office-chair) | £139.00 ex. VAT |
| [X-Tra!Line Felt Pin Board Noticeboard in Grey, Blue, Red or Green](https://deskwell.co.uk/x-traline-felt-pin-board-noticeboard-in-grey-blue-red-or-green) | £37.00 ex. VAT |
| [Hatley High Back Black Bonded Leather Executive Office Chair](https://deskwell.co.uk/hatley-high-back-black-bonded-leather-executive-office-chair) | £131.00 ex. VAT |
| [Plaza High Back Contoured Black Leather Executive Office Chair](https://deskwell.co.uk/plaza-high-back-contoured-black-leather-executive-office-chair) | £153.00 ex. VAT |
| [Carmen Solid Timber Frame Fabric Visitor Chair with Arms](https://deskwell.co.uk/carmen-solid-timber-frame-fabric-visitor-chair-with-arms) | £185.00 ex. VAT |
| [Madrid Beech Wooden Frame Padded Fabric Visitor Chair](https://deskwell.co.uk/madrid-beech-wooden-frame-padded-fabric-visitor-chair) | £86.00 ex. VAT |
| [Italia Round Coffee Table on a Trumpet Pillar Base](https://deskwell.co.uk/italia-round-coffee-table-on-a-trumpet-pillar-base) | £162.00 ex. VAT |
| [Ace High Back Mesh Executive Office Chair with Folding Arms](https://deskwell.co.uk/ace-high-back-mesh-executive-office-chair-with-folding-arms) | £80.00 ex. VAT |
| [Ontario High Back Executive Office Chair with Pillow Top Cushions](https://deskwell.co.uk/ontario-high-back-executive-office-chair-with-pillow-top-cushions) | £148.00 ex. VAT |
| [Bella Medium Back Black Bonded Leather Cantilever Visitor Chair](https://deskwell.co.uk/bella-medium-back-black-bonded-leather-cantilever-visitor-chair) | £85.00 ex. VAT |
| [Moore Deluxe High Back Black Executive Office Chair with Chrome Base](https://deskwell.co.uk/moore-deluxe-high-back-black-executive-office-chair-with-chrome-base) | £182.00 ex. VAT |
| [Neo Single Seater Black Office Reception Tub Chair](https://deskwell.co.uk/neo-single-seater-black-office-reception-tub-chair) | £240.00 ex. VAT |
| [Carter High Back Black Faux Leather Executive Office Chair](https://deskwell.co.uk/carter-high-back-black-faux-leather-executive-office-chair) | £136.00 ex. VAT |
| [Havanna Medium Back Padded Cantilever Visitor Chair with Arms](https://deskwell.co.uk/havanna-medium-back-padded-cantilever-visitor-chair-with-arms) | £115.00 ex. VAT |
| [Impulse Fixed Under Desk Pedestal with 2 or 3 Drawers](https://deskwell.co.uk/impulse-fixed-under-desk-pedestal-with-2-or-3-drawers) | £122.00 ex. VAT |
| [Phoenix Lockable Wall Mounted Key Box for 20 to 93 Keys](https://deskwell.co.uk/phoenix-lockable-wall-mounted-key-box-for-20-to-93-keys) | £29.00 ex. VAT |
| [Classic Medium Back Bonded Leather Cantilever Visitor Chair](https://deskwell.co.uk/classic-medium-back-bonded-leather-cantilever-visitor-chair) | £216.00 ex. VAT |
| [Impulse Cable Managed Rectangular Office Desk](https://deskwell.co.uk/impulse-cable-managed-rectangular-office-desk) | £158.00 ex. VAT |
| [Infinity Straight Back Black Bonded Leather Modular Sofa Chair](https://deskwell.co.uk/infinity-straight-back-black-bonded-leather-modular-sofa-chair) | £216.00 ex. VAT |
| [Swift Curved Mesh Back Cantilever Visitor Chair](https://deskwell.co.uk/swift-curved-mesh-back-cantilever-visitor-chair) | £133.00 ex. VAT |
| [Neo Twin Seater Black Office Reception Tub Sofa](https://deskwell.co.uk/neo-twin-seater-black-office-reception-tub-sofa) | £340.00 ex. VAT |
| [Neo Round Black Upholstered Coffee Table](https://deskwell.co.uk/neo-round-black-upholstered-coffee-table) | £107.00 ex. VAT |
| [Moore Deluxe High Back Cantilever Visitor Chair with Padded Arms](https://deskwell.co.uk/moore-deluxe-high-back-cantilever-visitor-chair-with-padded-arms) | £169.00 ex. VAT |
| [Portland Medium Mesh Back Chrome Straight Leg Visitor Chair](https://deskwell.co.uk/portland-medium-mesh-back-chrome-straight-leg-visitor-chair) | £131.00 ex. VAT |
| [Infinity Black Bonded Leather Modular Corner Sofa Unit](https://deskwell.co.uk/infinity-black-bonded-leather-modular-corner-sofa-unit) | £229.00 ex. VAT |
| [Portland Mesh Back Cantilever Visitor Chair with Optional Arms](https://deskwell.co.uk/portland-mesh-back-cantilever-visitor-chair-with-optional-arms) | £142.00 ex. VAT |
| [Desire Medium Back Bonded Leather Cantilever Visitor Chair](https://deskwell.co.uk/desire-medium-back-bonded-leather-cantilever-visitor-chair) | £167.00 ex. VAT |
| [Phoenix Commercial Wall Mounted Key Cabinet for 42 to 600 Keys](https://deskwell.co.uk/phoenix-commercial-wall-mounted-key-cabinet-for-42-to-600-keys) | £55.00 ex. VAT |
| [X-Tra!Line Cork Pin Board Noticeboard with Aluminium Frame](https://deskwell.co.uk/x-traline-cork-pin-board-noticeboard-with-aluminium-frame) | £36.00 ex. VAT |
| [Advocate High Back Black Bonded Leather Executive Office Chair](https://deskwell.co.uk/advocate-high-back-black-bonded-leather-executive-office-chair) | £179.00 ex. VAT |
| [Brixworth UK Crafted 2 and 3 Seater Office Sofa](https://deskwell.co.uk/brixworth-uk-crafted-2-and-3-seater-office-sofa) | £692.00 ex. VAT |
| [Phoebe Cream Bouclé Curved Office Sofa](https://deskwell.co.uk/phoebe-cream-boucl-curved-office-sofa) | £783.00 ex. VAT |
| [Xenon Medium or High Back Executive Office Chair with Integral Arms](https://deskwell.co.uk/xenon-medium-or-high-back-executive-office-chair-with-integral-arms) | £229.00 ex. VAT |
| [Advocate Medium Back Bonded Leather and Chrome Visitor Chair](https://deskwell.co.uk/advocate-medium-back-bonded-leather-and-chrome-visitor-chair) | £174.00 ex. VAT |
| [Phoebe Cream Bouclé Swivel Office Accent Chair](https://deskwell.co.uk/phoebe-cream-boucl-swivel-office-accent-chair) | £417.00 ex. VAT |
| [Fleur Smart Storage White Rotating Rectangular Home Office Desk](https://deskwell.co.uk/fleur-smart-storage-white-rotating-rectangular-home-office-desk) | £335.00 ex. VAT |
| [Florence Sled Frame White Shell Fabric Visitor Chair](https://deskwell.co.uk/florence-sled-frame-white-shell-fabric-visitor-chair) | £103.00 ex. VAT |
| [Lula Medium Mesh Back Executive Office Chair with Arms](https://deskwell.co.uk/lula-medium-mesh-back-executive-office-chair-with-arms) | £186.00 ex. VAT |
| [Mien High Back Leather Executive Cantilever Visitor Chair](https://deskwell.co.uk/mien-high-back-leather-executive-cantilever-visitor-chair) | £212.00 ex. VAT |
| [Infinity Black Bonded Leather Modular Reception Cube Chair](https://deskwell.co.uk/infinity-black-bonded-leather-modular-reception-cube-chair) | £134.00 ex. VAT |
| [Galloway High Back Executive Cantilever Visitor Chair with Arms](https://deskwell.co.uk/galloway-high-back-executive-cantilever-visitor-chair-with-arms) | £178.00 ex. VAT |
| [Emmy Light Grey Cushioned 3 Seater Office Sofa](https://deskwell.co.uk/emmy-light-grey-cushioned-3-seater-office-sofa) | £723.00 ex. VAT |
| [Chester Boutique Dark Oak Rectangular Home Office Desk with Drawer Storage](https://deskwell.co.uk/chester-boutique-dark-oak-rectangular-home-office-desk-with-drawer-storage) | £215.00 ex. VAT |
| [Nola Italian Inspired Leather Cantilever Visitor Chair with Arms](https://deskwell.co.uk/nola-italian-inspired-leather-cantilever-visitor-chair-with-arms) | £103.00 ex. VAT |
| [Brixworth UK Crafted Soft Seating Reception Armchair](https://deskwell.co.uk/brixworth-uk-crafted-soft-seating-reception-armchair) | £447.00 ex. VAT |
| [Milan Black Vinyl Folding Conference and Visitor Chair](https://deskwell.co.uk/milan-black-vinyl-folding-conference-and-visitor-chair) | £78.00 ex. VAT |
| [Phoenix Cygnus Electronic Key Deposit Safe for 30 to 700 Keys](https://deskwell.co.uk/phoenix-cygnus-electronic-key-deposit-safe-for-30-to-700-keys) | £68.00 ex. VAT |
| [Flint Mesh Back Auto Tilt Cantilever Visitor Chair](https://deskwell.co.uk/flint-mesh-back-auto-tilt-cantilever-visitor-chair) | £78.00 ex. VAT |
| [Italia Square Coffee Table on a Trumpet Pillar Base](https://deskwell.co.uk/italia-square-coffee-table-on-a-trumpet-pillar-base) | £161.00 ex. VAT |
| [Mimi Light Grey Bouclé 3 Seater Curved Office Sofa](https://deskwell.co.uk/mimi-light-grey-boucl-3-seater-curved-office-sofa) | £712.00 ex. VAT |
| [Swift Curved Mesh Back Straight Leg Visitor Chair with Arms](https://deskwell.co.uk/swift-curved-mesh-back-straight-leg-visitor-chair-with-arms) | £143.00 ex. VAT |
| [Quote Sculpted Sled Base Office Reception Chair](https://deskwell.co.uk/quote-sculpted-sled-base-office-reception-chair) | £139.00 ex. VAT |
| [Lamport 2 Seater Curved Office Sofa](https://deskwell.co.uk/lamport-2-seater-curved-office-sofa) | £487.00 ex. VAT |
| [Lamport Curved Back Office Lounge Armchair](https://deskwell.co.uk/lamport-curved-back-office-lounge-armchair) | £359.00 ex. VAT |
| [Florence White Shell Fabric Visitor Chair with Chrome 5-Star Base](https://deskwell.co.uk/florence-white-shell-fabric-visitor-chair-with-chrome-5-star-base) | £103.00 ex. VAT |
| [Impulse Cable Managed Rectangular Office Desk with Storage](https://deskwell.co.uk/impulse-cable-managed-rectangular-office-desk-with-storage) | £266.00 ex. VAT |
| [Lulu Old Rosa Pink Velvet Office Accent Armchair](https://deskwell.co.uk/lulu-old-rosa-pink-velvet-office-accent-armchair) | £301.00 ex. VAT |
| [Oslo 1600mm Square Wooden Leg Boardroom Table](https://deskwell.co.uk/oslo-1600mm-square-wooden-leg-boardroom-table) | £466.00 ex. VAT |
| [Boho Forest Green Soft Seating Accent Chair](https://deskwell.co.uk/boho-forest-green-soft-seating-accent-chair) | £197.00 ex. VAT |
| [Impulse Round Coffee Table with Metal Frame](https://deskwell.co.uk/impulse-round-coffee-table-with-metal-frame) | £93.00 ex. VAT |
| [Franken Weatherproof Outdoor Aluminium Snap Frame Noticeboard](https://deskwell.co.uk/franken-weatherproof-outdoor-aluminium-snap-frame-noticeboard) | £34.00 ex. VAT |
| [Oslo 1600mm Square Boardroom Table Extension Kit](https://deskwell.co.uk/oslo-1600mm-square-boardroom-table-extension-kit) | £315.00 ex. VAT |

## Questions and answers

#### What does a branch need?

A window that sells and a back office that works. 123 listings from £29: reception seating people do not mind waiting in, desks that photograph well, and a key cabinet so the Tuesday viewing does not begin with a search.

#### What matters in the window-facing part?

It is on display all day, so the finishes matter more than they would in a back office. Leather or leather-look executive seating and a clean desk finish read well through glass. Cable management matters too, because trailing leads are visible from the pavement.

#### Why a key cabinet?

Because a drawer of unlabelled keys is how a branch loses track of who holds what, and the day that matters is a Saturday morning with a buyer waiting. A cabinet gives every set a numbered hook and a lock.

#### How much waiting-area seating do we need?

Enough for the busiest ten minutes rather than the average. Two or three seats and a low table is usually plenty for a branch, and it is better to have somewhere comfortable for two than a row of hard chairs for six.

#### How is this collection put together?

By hand, against what each product's own specification actually says rather than by a rule that guesses from the name. There are 123 listings in it at the moment, from £29. It is a curated selection rather than an automatic one, so if you think something obvious is missing, tell us and we will look.

#### How long does delivery take?

Standard delivery is free on everything, and most of it lands inside a week. Express delivery is offered on much of the range, priced per item on the product page, and gets an order to you within two working days if you place it before 5pm. 36 of the 123 products here are made to order rather than stocked, and those take 10 to 15 working days. The product page says which, and shows the date it will arrive by before you pay.

#### Do you offer installation?

Yes, on 114 of the 123 products here. The crew deliver it, build it, put it where you want it and take the packaging away. Installs usually happen within about 10 working days, and the team agree the day with you rather than simply turning up.

#### What warranty does it come with?

Guarantees across this collection run from 2 to 10 years, depending on the product and the part, and the figure is on every product page. Structure, mechanism, electrics, and fabric and foam are often covered for different lengths of time. If something fails inside the warranty, report it from your order page and we deal with the manufacturer for you.

#### Can I see it in 3D?

78 of the 123 products in this collection have a 3D model on the page rather than only photographs. The viewer spins the actual model, and changing a colour or a size on the page changes the model with it, which is worth doing before committing a whole room to a finish.

#### Can I change my mind after ordering?

On stocked items, yes: tell us within 14 days of receiving them and raise it from your order page, with the goods unused and back in their packaging. 32 of the 123 products here are made to order, though, and those cannot be cancelled once acknowledged or returned because you have changed your mind. Each product page says which it is before you buy.

#### Can you quote for a whole office?

Yes. For twenty items or more, or anything with a complication like a mezzanine or a lift that argues back, we plan the job and give you one quote covering the goods, delivery and installation. Ring 0208 138 0512 or email hi@deskwell.co.uk with a rough list or a floor plan.

#### Do I have to be a business to buy from you?

Yes. Checkout asks you to confirm that you are buying for your business, trade or profession rather than as a consumer, and it asks for a company name. That is why prices are shown without VAT and why the terms read the way they do. Sole traders and home-based businesses count, and so does an employer buying a desk for somebody working from home.

#### Do your prices include VAT?

No. Every price on the site is shown excluding VAT, because most of our customers reclaim it. VAT is added at checkout and the total you actually pay is on screen before you confirm anything. A VAT invoice follows once the order is complete. Our VAT number is GB 525 3667 81.

#### How do I pay?

Payment is due in full when you order, and the methods available to you are shown at checkout. If you pay by bank transfer, your order is not accepted and the lead time does not start until cleared funds reach our account, so it is worth sending it the same day.

#### Can I pay on account, or on 30 day terms?

No. We take payment before the order goes to the supplier, so there is no credit account to open and no application to fill in. It keeps our prices where they are, and it means nothing is waiting on a credit check while you are waiting for furniture.

#### Can I put a purchase order number on the order?

Yes. There is a Purchase Order Number box at checkout, and what you type there carries through to the paperwork so your accounts team can match it up.

#### Do I need an account to order?

No, you can check out as a guest. You will still be able to see the order afterwards: go to Track Order, give the order number and the delivery postcode, and you get the same order page an account holder sees, with the same buttons for returns, cancellations and damage reports. Making an account simply saves typing the address again next time.

#### How much is delivery?

Standard delivery is free on everything, whatever the size of the order. The paid options are upgrades on top of that: express, pre-assembled and installation, each priced per item and shown on the product page before you add anything to the basket. Where an option is not shown on a product, it is not available for that product.

#### Do you deliver everywhere in the UK?

We deliver across mainland UK. A number of postcodes sit outside the standard service: Northern Ireland, the Scottish Highlands and Islands, the Isle of Man, the Channel Islands, the Isle of Wight and the Isles of Scilly. We can usually still get furniture to those places, but it has to be quoted rather than booked from the site, so ring 0208 138 0512 or email hi@deskwell.co.uk before you order.

#### Will the delivery crew bring it inside?

Standard delivery is to the door, flat-packed. If you want it carried in and built, choose pre-assembled delivery or installation on the product page. Whichever you pick, the crew ring roughly 30 to 60 minutes before they arrive, so you are not waiting by the window all morning.

#### Can I change my delivery date?

Yes, but not on the day. Our courier partner Furdeco plan their routes in advance, so the three hour slot cannot be moved once the van is out. To rebook for another day, ring Furdeco on 0121 285 5255 with your tracking number and pick a time that suits you. Larger deliveries and installations get a call from our logistics team first anyway, so the day is agreed with you rather than sprung on you.

#### Can I tell the driver how to find us?

Yes, and it is worth doing. There is a box on the delivery step at checkout, 500 characters, for anything the crew needs to know: where a lorry can park, which floor you are on and whether there is a lift, loading bay hours, a gate code, a one-way system the satnav has never heard of, and who to ask for. It travels with the order rather than sitting in a note at our end. It cannot be edited once the order is placed, so if something changes, ring 0208 138 0512 with your order number.

#### What happens if I miss the delivery?

The courier team will contact you to arrange another date, or you can ring Furdeco on 0121 285 5255 with your tracking number and rebook it yourself. Worth avoiding if you can: a failed delivery costs from £10 an item, plus storage if the order has to go back to a warehouse. A gate code in the delivery instructions box costs nothing.

#### Can you take the old furniture away?

Yes, we run a removal and recycling service, quoted per job. It has to be booked before delivery day, because the crew can only take away what they have been booked and equipped to take. Tell us what is going when you order and the swap happens in one visit rather than two.

#### Can I return something?

Tell us within 14 days of receiving it and we will look at it. Go to your order page, either signed in or through Track Order with the order number and delivery postcode, and raise the return there. The goods have to be unused and back in their original boxes, or packed well enough to survive the journey. If you send them back yourself there is no handling charge at all and carriage is at your cost. If you would rather we collected, we may charge up to £35 an item, and we tell you the figure before we collect. Anything you paid for on top, like express delivery or installation, is not refunded, because those services were already carried out.

#### Can I cancel an order?

Ask as soon as you can, from your order page. Before anything is dispatched we can often cancel it, though where costs have already been incurred with the supplier we may deduct those before refunding the balance. Once something has been dispatched it becomes a return rather than a cancellation. Made-to-order items cannot be cancelled at all once we have acknowledged them.

#### Something arrived damaged. What do I do?

Tell the delivery crew at the door. They note it down and photograph it, and that record is what settles the claim with the carrier later. If you turn the delivery away because of the damage, the crew take the goods with them and we arrange a replacement. If you only spot it after they have gone, open your order, press Report a problem and send photographs, up to six on one report. Do it within five days: carriers stop entertaining a claim once a delivery is more than a few days old. A damage report is counted separately from a return, so a breakage does not use up your 14 days.

#### How do I track my order?

A confirmation email lands as soon as you order, and the moment it is on its way you get a dispatch email with a full tracking link. You can also go to Track Order at any time with your order number and the delivery postcode. Your order number starts with DW.

#### Is everything on the site actually in stock?

Anything out of stock is hidden from the listings, so if you can see it and add it to a basket, we can get it. The exception is made-to-order items, which are not held in stock by design: they are built for you after you order, and their pages say so.

#### How do I get hold of a person?

Ring 0208 138 0512, email hi@deskwell.co.uk, or use the live chat on the site. If it is about an existing order, have the order number to hand and it will be quicker.

#### Who are Deskwell?

Deskwell Limited, company number 17332661, VAT number GB 525 3667 81, registered at 22 Blackwall Basin Moorings, 1 Myers Walk, Canary Wharf, London E14 5GT. We sell contract office furniture to businesses of any size, from a single home-office desk to a floor of workstations.